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yak
+6 more
Contributor III
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Rebooting the dvr fixed the problem but can you
help me understand what happened? Cisco Contour Record 6 dvr. Only 1 dvr and 1 tv in the house.
I used the dvr to watch tv and to watch recorded shows until noon. Then shut off the tv and dvr. I had shows scheduled for recording between noon and 4pm. At 4pm i turned on the dvr. The time was showing on the front of the dvr. The blue "power on" button went on. The tv flickered briefly but nothing appeared onscreen. I unplugged the dvr; waited 2 minutes; and replugged. Everything worked fine. But the 3 shows that i had scheduled had not recorded. When i went into "Missed Recordings", the message said "Recording failed because of power interruption to your dvr".
There had been no power interruption to my house or my dvr. The front of my dvr had not flashed any error message. The one thing i could have noticed is that the red "recording" light did not appear on the front of the dvr.... but i don't always remember when i have a show scheduled.
This was a very minor problem. I missed 3 recordings. But if i had not turned on the dvr at 4pm, the problem would have continued for the rest of the day. Can you explain what happened and why?
Cox said that my downstream signal is at the correct level. I had run an diagnostic test and they had checked the results for me yesterday. I was not doing the test because of a problem; but because a forum member said that we can run the test ourselves and i wanted to see it.
StephanieA
Former Moderator
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Is the power cord plugged straight to an electrical outlet or does it go to a surge protector? If it does go to a surge protector or and outlet adapter, I suggest moving it straight to the wall outlet.
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yak
+6 more
Contributor III
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Plugged into one of those expensive surge-protectors. Same one i've used for the whole time i've owned the Cisco Record 6. No problems with the surge protector before or after this one-time problem with the dvr. I have read all of the online reviews about expensive surge protectors.... the good and the bad. We get a lot of lightning in Arizona and it is probably smart for me to use it rather than plug into the wall.
I just wanted to know if anyone else had experienced a similar "power-off" with their Record 6. Looks like no one has.
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StephanieA
Former Moderator
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ATPTourFan
New Contributor III
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I had the EXACT same issue this past weekend. My issue happened Saturday evening when the DVR6 box became unresponsive while recording 4 shows at once. In my case, since the TV and cable box were already in use, the on-screen guide was STUCK ON over the top of the live TV show in the background. There was no way to clear the guide without a power cycle of the box which I knew would kill my in-progress recordings.
As it was, we just stopped watching cable TV and switched TV inputs to our Apple TV box. In the morning, the STUPID Contour DVR6 box was in OFF mode and all my recordings had the "power interruption" excuse.
REALLY SICK of the poor performance of this PREMIUM TV PRODUCT, Cox.
This is NOT a signal issue or even a power issue. It's a SOFTWARE issue, once again. Horrible Contour software.
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yak
+6 more
Contributor III
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As soon as you saw the TV Guide superimposed over the live show, it was time to unplug. At least you would have gotten the remainders of the 4 recorded shows. I used to wait to unplug while the recording light was on.... hoping to get lucky.
I am not giving up on Record 6. It still has lots of nice features. I record lots of shows i would normally have missed in the past.
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