REALLY slow upload speeds (download seems ok)

BTW, I forgot to mention that I'm seeing this same (mis-) behavior even when I connect a single laptop directly to the Cox modem (with no router).

Hi,

Guess what?  

Just now (a few secs ago), I did some traceroutes to my Cox geteway IPs, and then I ran a www.speeedtest.net test, and saw good upload speeds.  I then tried www.speakeasy.net/speedtest, and that was also good with upload speeds.

Note that these were the same test places I was using when I was seeing the slow upload apseds.

I didn't do anything else at all, it just started working better, after being really slow all weekend, including earlier today (just maybe 1/2 hour ago).

The only other thing I did was call into Cox support and this time spoke with a real person and told her I thought the slowness was due to a routing or network problem, or maybe Cox throttling.  She said she added that to the note on my ticket.  

Is it possible that someone at Cox actually saw that note and found something?

Weird?

Hi,

I think it'd be best to NOT cancel the appointment.  I'll continue to monitor speed but as I said, I also have had problems with losing IP completely intermittently.

Jim

Problem just started happening again - slow upload speeds:

Your Speed Result:
Download Speed: 27335 kbps (3416.9 KB/sec transfer rate)
Upload Speed: 255 kbps (31.9 KB/sec transfer rate)

Seriously thinking about switching back to FIOS - this is kind of ridiculous.

Hi,

Thanks.

A tech did come yesterday, but when he left he said that there was 'nothing" wrong.  he didn't mention any tap replacement or anything else.  

Where is that tap that is being replaced?  Is it on the side of our house, or somewhere else?  Would that cause the slow upload speeds (but ok download speeds)?

FYI, right now, it's better.  Not good, but better:

Your Speed Result:
Download Speed: 63404 kbps (7925.5 KB/sec transfer rate)
Upload Speed: 8568 kbps (1071 KB/sec transfer rate)

FYi, npw it seems to be back to "normal":

Your Speed Result:
Download Speed: 65251 kbps (8156.4 KB/sec transfer rate)
Upload Speed: 41851 kbps (5231.4 KB/sec transfer rate)

Hi,

I'm not sure exactly when it started going bad, but the slow upload speed is back again now:

Download Speed: 31422 kbps (3927.8 KB/sec transfer rate)
Upload Speed: 418 kbps (52.3 KB/sec transfer rate)

:(...

And now the download speed also seems to be going downhill :(...

Download Speed: 10394 kbps (1299.3 KB/sec transfer rate)
Upload Speed: 377 kbps (47.1 KB/sec transfer rate)

Hi,

BTW, I called Cox support and actually got a real person on the line.  The only thing she was able to do was confirm that there was a ticket.  She gave me the ticket #, which she said was opened on 1/15 (huh ?), but when I asked for an ETA she said that there was NO ETA.  Again, huh :)?  The best she could do was "Maybe in a couple of days" :(...

Sorry if it sounds like I'm upset, probably because I am.  This is like deja vu all over from 20 years ago.  Come back to Cox from FIOS after a year, and it's like starting all over again, with same intermittent problems that Cox isn't able to resolve.

Chris,

I just realized something:

When the Cox installer did the installation not so ago, connecting us back to Cox, he said that he couldn't use the buried connection from the Cox (green) box to our house, but instead, he had to run a cable from that green box to our house, which was basically sitting on our lawn.  He said that he'd create an order to bury that cable after he left.

I'm not sure when that (burying the cable) was done, but the original one isn't running across our lawn anymore, so we assume that Cox came and buried the cable at some point.

The reason I'm mentioning all of that is:  I was wondering if you're sure that the ticket that you're seeing isn't the order to bury the cable, and not a "new" ticket that is aimed at trying to fix the problem we have now and I've been reporting?  

The reason I'm asking that is that when I spoke to Cox last night, she said that the ticket that she saw was opened YESTERDAY, and she couldn't identify who, or why, that ticket she saw was opened.