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random internet outages of 5-10 seconds
| 2013-08-08 15:28:02 | 7-Information | C203.0 | DCC arrive new |
| 2013-08-08 15:27:57 | 7-Information | C202.0 | DCC depart old |
| 2013-08-08 15:25:58 | 7-Information | C203.0 | DCC arrive new |
| 2013-08-08 15:25:53 | 7-Information | C202.0 | DCC depart old |
| 2013-08-08 15:18:21 | 7-Information | C203.0 | DCC arrive new |
| 2013-08-08 15:18:16 | 7-Information | C202.0 | DCC depart old |
| 2013-08-08 15:15:16 | 7-Information | C203.0 | DCC arrive new |
| 2013-08-08 15:15:11 | 7-Information | C202.0 | DCC depart old |
| 2013-08-08 14:39:30 | 7-Information | C203.0 | DCC arrive new |
| 2013-08-08 14:39:25 | 7-Information | C202.0 | DCC depart old |
| 2013-08-08 14:33:52 | 7-Information | C203.0 | DCC arrive new |
| 2013-08-08 14:33:47 | 7-Information | C202.0 | DCC depart old |
| 2013-08-08 14:23:39 | 7-Information | C203.0 | DCC arrive new |
| 2013-08-08 14:23:34 | 7-Information | C202.0 | DCC depart old |
| 2013-08-08 13:44:46 | 7-Information | C203.0 | DCC arrive new |
| 2013-08-08 13:44:41 | 7-Information | C202.0 | DCC depart old |
| 2013-08-08 12:36:07 | 7-Information | C203.0 | DCC arrive new |
| 2013-08-08 12:36:02 | 7-Information | C202.0 | DCC depart old |
| 2013-08-08 12:18:44 | 7-Information | C203.0 | DCC arrive new |
| 2013-08-08 12:18:39 | 7-Information | C202.0 | DCC depart old |
| 2013-08-08 12:17:11 | 7-Information | C203.0 | DCC arrive new |
| 2013-08-08 12:17:06 | 7-Information | C202.0 | DCC depart old |
| 2013-08-08 10:45:37 | 7-Information | C203.0 | DCC arrive new |
| 2013-08-08 10:45:32 | 7-Information | C202.0 | DCC depart old |
| 2013-08-08 10:29:12 | 7-Information | C203.0 | DCC arrive new |
| 2013-08-08 10:29:07 | 7-Information | C202.0 | DCC depart old |
| 2013-08-08 10:01:32 | 7-Information | C203.0 | DCC arrive new |
| 2013-08-08 10:01:27 | 7-Information | C202.0 | DCC depart old |
| 2013-08-08 09:55:53 | 7-Information | C203.0 | DCC arrive new |
| 2013-08-08 09:55:48 | 7-Information | C202.0 | DCC depart old |
| 2013-08-08 09:36:54 | 7-Information | C203.0 | DCC arrive new |
| 2013-08-08 09:36:49 | 7-Information | C202.0 | DCC depart old |
basically i've found whenever the DCC departs/arrives, i lose internet service for around 5 seconds and if i'm in a game of some sort my internet doesnt catch up for 10 seconds or so. ( thats the most recent log i had 1 more outage then this next picture will show as it requires me to save the image )
at each dcc interval i lose service,
why? i've already contacted support about this a while ago. and they couldnt find any problem so they assumed it was something on my property. so they had tech support come out and change a bunch of wiring and parts to the connection in my house. finding the correlation here is all very new information i just come across. so how do i fix this i'm SICK and tired of not being able to use my internet for what i'm paying for.
DST
New Contributor
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and again i lost internet connection. skype call dropped took about 10 seconds to come back to functionality. ( added more in all cases lost internet )
for downloads it doesnt matter, but if i'm just going to be able to use basic downloads with how relient we are on the internet with everything we do then i'm paying WAY to much for my internet
[2] 16QAM
[3] 64QAM
including this for further knowledge so i can have this resolved.
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DST
New Contributor
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i'd like to mention now i cant even connect to my modem using 192.168.100.1 from my browser ( page times out )
and when pinging my modem from my computer ( even if the computer is hard wired to the modem nothing else in between ) i'm getting a consistent 8-11% data loss.
Ping statistics for 192.168.100.1:
Packets: Sent = 361, Received = 320, Lost = 41 (11% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 1277ms, Average = 5ms
now a ping to my modem with a max of 1.2k ms is absurd.
i cant even connect to the server in Denver CO to test against that one.
the internet has NEVER been as bad as it has been today.
Ping statistics for 192.168.100.1:
Packets: Sent = 298, Received = 237, Lost = 61 (20% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 7ms, Average = 1ms
did another one while i was typing ~~~~
this has been going on all day, i cant reset the modem, it has a fully charged battery but the last power cycle its gone through is about 3 days ago.
i dont know what to do anymore i've had intermediate disconnects probably 60 times a day each lasting about 5 seconds ( for about 4 months now )
but i've never had the internet take a *** on me like it has today.
i've called support AGAIN and they're having a tech come out to replace the modem. yeah. well this problem with the Dynamic channel changes has been going on for months. and my previous docs 3 modem had the same issue. but now my nets just broke. i'll update this again after the tech swaps the modem, but i expect to be dealing with a lot more service calls until cox actually makes a point to find the problem.
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DST
New Contributor
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the tech was extremely nice swapped me out for a docs 3 modem and replaced some wiring + splitters in order to get my levels he liked. put me on 15 day monitoring in order to further diagnose a connection issue if one should arise.
one things he noticed is that we have a 130 foot aerial drop to the house. he said if they do find another issue the next step would be to rewire that with something thicker and newer. i'll update this when the problem is solved.
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