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Random codes on my WHDVR
Sitting here tonight and suddenly our Record 6 DVR main unit shows a code EA5 in place of the time. Few minutes later it reverts back to the current time (10:10 pm). Can't find any listing of error codes or messages for this Cisco 9865HDC box, nor is there a US service manual that I can find available. Can someone explain this code?
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Accepted Solution
Becky
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I'm not sure what EA5 indicates, in this case. Some of the "EA" codes have to do with the two-way communication between the receiver and our network, so it's possible that the receiver briefly lost synch. Because the receiver quickly recovered and restored communication with our network, there may be nothing to worry about.
Have you noticed other error codes? Are you having any other problems with the receiver?
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Domino
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What was showing on your TV screen when this occurred? Emergency Alert, perhaps?
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pbsawin
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58 Messages
It was an EAS at about 10 PM CST last night. One of those annoying emergency alert notices that overide everything.
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kenneymcc
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Rapid_E
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This would seem to be the most logical reason.
Yes, I have had other issues with our WHDVR network. Several times recently the client unit has stopped communicating with the main unit where we couldn't watch previously recorded shows from the DVR list, nor would the pause live TV function from the client. A couple of times just a network reset from the main unit worked, but more recently I had to completely power off both units and wait for about 10 minutes to bring things back up properly. Got a code 2.1.2.9 and a note that said "No network connection, call the service number and give them this code." By the time I sat thru the wait to talk to someone the network had reset itself and was working again. Very frustrating to get settled in bed and then have to get up and power cycle both units to be able to watch our shows.
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Domino
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I've stopped trying to troubleshoot WHDVR problems in these forums. 100% of the systems I've visited in person, I've solved with some combination of correcting sub-standard wiring or mis-wired networks, improper placement of POE filter, or faulty splitters not working in MoCA networks. Unfortunately, the majority of Cox techs are not properly trained for MoCA installations.
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Becky
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4.3K Messages
I'd be just as frustrated if I had to get out of bed to reset my cable box! If these types of issue continue, please reach out to us here or through Cox.Help@cox.com. We may want to schedule a service call. I want you to be able to enjoy your Cox services!
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