New Contributor
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9 Messages
Question about Modem/Telephone upgrade
We just upgrade are modem. When we first setup cox we did subscribe to phone, but we do not use the phone, So I was wondering when I get the new modem do I even have to setup the telephone, since we do not use that feature, we only use the internet. Then this is shows up in the shipping confirmation:
another provider:
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In order to avoid a delay or interruption in service, please be sure to set
up your new equipment as instructed in the Fast Connect Kit no later than
8:00am on your phone activation date on 06/23/2014.
If you are unable to have your equipment set up prior to your activation
date, please contact Customer Service immediately at (888) 556-1193.
Attention: Customers getting a new Cox telephone number:
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Please set up the equipment, as instructed in the Fast Connect Kit, no
later than 8:00am on 06/23/2014, in order to activate your telephone service
and receive dial tone. Billing begins 10 days from order date, if you
haven't completed the set up of the equipment. If you are experiencing
trouble with the set up of your equipment please call Customer Service for
assistance.
We do not use the telephone service- so do I need to setup it up or not?
Health_Edge
Valued Contributor III
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4.2K Messages
11 years ago
Short answer: No
I cant think of any technical reason why you would need to hook up telephone service if you don't plan to use it. The warning is mostly talking about the fact that billing either starts when you activate the service, or automatically 10 days after you put in the order. Its basic CYA because some people think if they don't hook up the phone service, they won't have to pay for it.
With that said, if you have a phone modem, you still have to call up and have your internet service activated for the internet to work. You just don't have to hook up any phone wires to the modem.
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wees41
Contributor II
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699 Messages
11 years ago
if your not using Cox for phone you are supposed to turn the phone modem in and get a modem only without phone support.
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Health_Edge
Valued Contributor III
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4.2K Messages
11 years ago
I agree that is what your "supposed" to do, but it may be to OP benefit not to. Cox will charge (either rent or buy) for a internet modem, but they can't charge you for a internet/phone modem. Also he would get the benefit of the battery backup. However that same battery can sometimes cause issues if it starts to go bad IMO.
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bige
New Contributor
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9 Messages
11 years ago
I got a email from cox saying upgrade you cable modem free of charge. When I signed up for cox a while back we were going to do the phone, but the tech had a hard time setting it up so they left us with the Internet/Telephone modem.
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