Problems Using Skype

Your having issues with Skype over a wireless connection? The first question would be what model router do you have and where did you buy it?

Next, what equipment do you have in the wireless computer your using Skype on? Adapter? Wireless card? Laptop?

Last, is it possible to connect a laptop to the router and test Skype on that? 

Thanks for your response.

I have a Cisco DPC 3825 router purchased from Cox and installed by them  in March 2013.

I have a Dell laptop computer with wireless capability.

It is possible to connect the laptop to the router, but there is no space to sit and use the computer to make a Skype call from there.

I guess I don't understand why the WiFi I have here from Cox can't handle a Skype connection when I've used the exact same computer to make Skype calls via WiFi in many other locations, including developing countries.

jackiem said:
I guess I don't understand why the WiFi I have here from Cox can't handle a Skype connection when I've used the exact same computer to make Skype calls via WiFi in many other locations, including developing countries.

Thanks for your response(s).

My laptop is a Dell Inspiron N7110.

The wireless information I found is:

Intel Centrino Wireless 1030

MS Virtual WiFi Miniport Adapter

MS Virtual WiFi Miniport Adapter 2

I hope this is what you asked for.  As you no doubt have guessed, I am not "tech" savvy.

I tried to access the manual you referenced but it didn't come through.  All I could get was the "Waiting for Cisco" message which went on and on until I gave up.

Jackie

For not being Tech savvy you did pretty good.   And yea, I was afraid the link wouldn't work. Try it from this link and choose the first manual in the list.

Next I would make sure you update your drivers. Intel has a decent utility that should detect the correct driver and install it for you automatically, but I have never used personally, so let me know if you get stuck. You may get a Active-X warning on the top of the screen, be sure to click on it and choose install.

As for the router settings, have you ever been to the 192.168.0.1 webpage where you can configure your router? There is more info on page 26-27 in the manual. If your not comfortable doing it alone, you can also call Cisco.

Toll-free: 1-866-787-3866

               1-800-722-2009 

I'd like to thank you again for taking the time to help me with this. 

I went ahead and updated the drivers with the Intel utility with no problem.

The link you provided this time worked just fine and I found the manual for my router.  I am rather nervous about doing anything with the router.  I think that this is beyond my capability. Do you think that this is something that Cox tech support could help me with?  If not, I will call Cisco. 

I  am going to try to make a call with Skype tomorrow (Saturday) and see if updating the drivers made a difference. 

I'll let you know what happens.  Thanks again! 

Jackie

Does Cox support home network at all in house anymore?  Even with HN CSAP? Other wise a customer is basically better off buying their router from Best Buy or Walmart and get the same support for cheaper and better hardware. Or better yet, get Cox Tech Solutions back in house and stop pretending Plumchoice is Cox Tech Solutions. 

If you prefer you can IM me or we can set up TeamViewer or some other remote desktop application. Or if there is some other method for real time support that your more comfortable with, let me know? I just don't think instructions through a forum will work for you. And Im in a Holiday mood and want to help. :-)
  

Im pretty sure Tier 1 responsibilities go past just troubleshooting the modem. What about IP release/renew? Ping tests? Checking of the IP stack? Checking to make sure the computer is set to DHCP. I understand you don't make the procedure, your just reporting it, but I see it as inferior customer support. 

I guess what is most important though is how the OP feels. I mean if you have the money, paying someone to handle all the hassle isn't a bad idea, just kind of feel like its passing the buck. Thats why I was offering to assist more.

I would have to say that the responses from the two Cox Moderators are not very helpful and the dispute about tech support tier levels, in house/not in house, etc. have totally confused me.  Why would phone tech support do little in dealing with routers?  Bureaucracy?

Please explain why Cox would expect me to pay for resolving this problem.  This is a Cox router which I purchased from them in March 2013.  All of the equipment was installed by a Cox technician at that time.  The only helpful responses that actually lattempted to be helpful were  from Health Edge.

Jackie 

Part of it is my fault for taking the subject of track. I kind of saw where it was going and was hoping Cox would have some remote ability to assist you, but I guess not.

Since this might be a firmware issue (and thus something Cox Tech solutions can't fix) I would try contacting Cisco first and see if they can confirm. If it is, your probably better off buying a stand alone modem and seperate router.

Another option is to call Cox and ask to talk to their Home Networking department. If this is a trend (I have seen 3-4 simular posts on this forum alone about the issue) then perhaps they will know about it and have a easy fix. 

Thank you again for your help.  I am going to call Cox tomorrow and see what they say.

Actually, I do have separate modem and router now.