New Contributor
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3 Messages
Premier speed
So, I have premier internet which is supposedly (up to 100 mb/s). Can someone on here explain to me why I have never gone above 25 mb/s. My connection lags so bad at times that streaming movies just stops. Or sometimes the connection just drops in general. Of course I've been on the phone with tech support and they want to blame the router. Wrong! Plugged straight into the modem and still only 25 mb/s. Don't even get me started if it's raining out there.
I guess I'm just seeing if anyone else is fed up with the blame game.
EdwardH
Valued Contributor
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755 Messages
11 years ago
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Gustav
New Contributor
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3 Messages
11 years ago
Thank you. I sure wish I was not told that my current modem was fine.
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Gustav
New Contributor
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3 Messages
11 years ago
Upgraded the modem to a docsis 3. And upgraded the router too. I'm still getting the same speed readings.
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DerrickW
Valued Contributor
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1.2K Messages
11 years ago
We may need to make sure the account is coded properly if you are not seeing the correct speeds. Can you send an email to cox.help@cox.com, please verify the account name and address. Also, please verify the PIN or last four of the SSN on the account so we can make the necessary changes. Thanks!
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Lakotaman
New Contributor
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1 Message
11 years ago
I agree!!!!! I have the latest router. Cisco DPC 3010. My friend in Ames Iowa is getting :
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
This is what I get here:http://www.speedtest.net/my-result/3862209694
Which is: 19.86 Down and 4.4 Up. Beyond disgusting. And it's been this way for awhile. I live in Waggaman and if I can't get what I pay for then I want a refund!!!! And tell me I will NEVER get Premier speeds!!!!
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Health_Edge
Valued Contributor III
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4.2K Messages
11 years ago
Is the speedtest included your results? It looks to show high enough speed, but for another ISP?
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DerrickW
Valued Contributor
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1.2K Messages
11 years ago
We can look into that and see what might be causing you to have those type of speed issues. Have you reset your cable modem and router recently? If not, I would do that first and connect an ethernet cable direct from the PC to the modem then run another speed test. This will give us an accurate idea of the speeds you are getting. If the speeds do not improve please email us at cox.help@cox.com, include the name and address listed on the account. Thanks!
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