New Contributor
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3 Messages
Premier Internet with low speed
Have Motorola SBG6580 Cable Modem Gateway; Installed last week. Download is @31. Is this the best I can get with this device or can you tweek my settings for me remotely?
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Accepted Solution
EdwardH
Valued Contributor
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755 Messages
11 years ago
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Health_Edge
Valued Contributor III
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4.2K Messages
11 years ago
What Tier do you have? Premier? If so, you probably need the service code changed on your account to reflect you have a DOCSIS 3.0 device now.
Also, try testing from a wired connection.
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ibslews
New Contributor
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3 Messages
11 years ago
I have Premier. I tested wired; 31. How do I check Service Code? Can you check/change it?
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Health_Edge
Valued Contributor III
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4.2K Messages
11 years ago
Nope, Im just a customer like you. Either a moderator would have to help or you could call Cox. Sorry.
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ibslews
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3 Messages
11 years ago
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