New Contributor
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2 Messages
Premier Internet Running At 40 MBPS Rather Than 100 MBPS
Main question: Why am I getting less than half the internet speed I am paying for? 40 mbps when I'm paying for 100? Doesn't seem correct.
So when I first had Cox installed, my usual internet speeds were coming in at a consistent 110 mbps or higher.
It's been about 2 to 3 months since and I've just recently started experiencing issues. It started with being kicked off of servers while doing some online gaming. This made me curious so I did a few internet speed tests. They were coming back very inconsistent. They ranged all the way from 15 mbps - 50 mbps. The majority of the speed tests were coming around 40 mbps.
I called Cox a few times and was told many different things. One Cox tech rep mentioned my modem had many errors rolling through and they weren't being corrected by the modem. He recommended me getting a new modem so I did so. Doesn't seem to have helped much. But I'm now getting a consistent 40 mbps. The fact that it's consistent makes me feel somewhat relieved but I still feel I should be getting more for what I pay for. I understand the speed I'm paying for isn't needed for most households but I like to be sure I have a consistent high speed for gaming, streaming, and downloading. And I'm not.
What could be causing this?
JChuckOnCox
New Contributor
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2 Messages
11 years ago
I usually connect wireless but I've tried wired to test speeds. Both wired to the router and directly to the modem. It normally only changes the speed by a few MBPS. Though when I connect directly to the modem I seem to get more sporadic results. Most of the test results still come around 40-50 MBPS.
Is this most likely a problem on my end?
Thank you for your first reply Tiffany. I appreciate it.
- Jordan
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ChrisL
Former Moderator
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7.1K Messages
11 years ago
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