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Preferred Service getting 10Mbps w/3.0 DOCSIS
Good evening,
I upgraded a few months back to preferred service with the expectation of an increase of ~45Mbps from what I had prior. What I have now verified with the Cox speed test and the Speedtest.net test are between 10Mbps and 16Mbps down and 5-7Mbps up.
I bought a 3.0 DOCSIS to try and mitigate the slow speeds, but I am still not even getting ~25% of the advertised speed. I called a technician and this is what he accomplished/said.
He replaced the entire line from the junction box to my house. Once inside he took wireless readings and mentioned that my "tx/rx" were well out of limits. What he did was add another connector from the junction line to the modem as a "band-aid" to at least get my "tx" within limits. After all the work, we were still getting the same internet speed. I have ruled out my computer as the issue as it was able to receive much higher speeds from a buddies house. Additionally my internet speed test is similar on multiple internet capable devices.
In the end, the tech said that he was unable to guarantee speeds because 1) it falls in the realm of the contractors for connections outside the realm of the junction box-house connection and 2) he didn't even have a meter to be able to test as all the techs in the region have to share 1 metering device.
Thoughts?
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ChrisL
Former Moderator
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7.1K Messages
Unfortunately that may not be the case. I looked up that router and it appears it only has 10/1000 Ethernet ports. That being the case your maximum theoretical wired Internet speeds would be limited to about 95Mbps but actual speeds will be limited by how fast it's CPU can process packets. The wireless is also 2.4Ghz only, that being the case the only way you can reach the N300 spec they advertise is by using 40Mhz channels. Note too that the router's 40Mhz channel feature when used in the 2.4Ghz frequency range can be disabled by neighboring routers if they determine that the 2.4Ghz channel space is saturated.
http://www.tp-link.com/lk/products/details/?model=TL-WR841N#spec
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ChrisL
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FlyinHawaiianCh
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thanks for the quick answer, progress looks like it is close,
I'm not very tech savvy so bear with me, but I put another cat-5 cable directly into the backside of a cisco/linksys router into my laptop and I am getting 65Mbps down and 8Mbps up. Much higher! How do I mirror the same performance on my wireless network? New Router maybe? Any recommendations for my setup: I have an xbox, an ipad, and a couple laptops.
Chris
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ChrisL
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FlyinHawaiianCh
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If I have Motorola surfboard I must need a new router. Thanks a lot for your help!
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FlyinHawaiianCh
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Swapped out routers, no improvement. Now internet is intermittent and slow. Speed test increased to 12Mps, but now one streaming device is too much and can't maintain connection.
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FlyinHawaiianCh
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I've been on the road and just returned. The modem is connected properly to the power outlet in the wall. Speed is slower now and intermittent.
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FlyinHawaiianCh
New Contributor
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Different power outlet now. Factory power cable is being used
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DustinP
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I can remotely reset the modem since these changes to see what readings we find to the modem. This would take about 4-5 minutes for service to return after the reset.
Dustin P.
Cox Support Forums Moderator
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FlyinHawaiianCh
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Dustin,
Ya'll are cleared got to remotely reset at any time if that'll help.
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DustinP
Moderator
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1.1K Messages
At your convenience, please reply back with speed test results. If no change, run another speed test with a computer wired directly to your modem. You may have to shutdown the computer and reset the modem for this. Once the modem is online and connected to the computer, you'd want to power on the computer once the modem is finished resetting.
Dustin P.
Cox Support Forums Moderator
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FlyinHawaiianCh
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Here's what I have in Mbps ,
Wireless: 9.62 down/9.56 up
Wired via router: 65.16 down/5.42 up
Direct to the Modem: 64.98 down/9.53 up(pretty dang good!)
I'm unsure if recieving 15% of the wired speeds via wifi is normal, but that seems low. The house is small so I don't think it's that and the walls aren't concrete.
Thoughts?
Chris
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ChrisL
Former Moderator
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7.1K Messages
I'm seeing indications from this end that the router may be an older model not suitable for the faster speeds now being offered. Are you still using wireless-G by chance? If so, they typically max out right around 25-30Mbps.
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FlyinHawaiianCh
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I just bought a new router capable of speeds far higher than 150Mbps. Here is what I got
TP-LINK TL-WR841N Wireless N300 Home Router, 300Mpbs, IP QoS, WPS Button
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AllenP
Valued Contributor
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1.7K Messages
That router is good for the money but kind of old for technology. As @ChrisL said, the Ethernet ports are only 100Mbps and it only supports 802.11n over 2.4GHz. While they advertise 300Mbps, in actual practice I haven't many that hit 50Mbps. You will never reach "speeds far higher than 150Mbps" with that device. Even if the WiFi was capable, you are limited by the wired ports. My guess, you will see WiFi speeds between 35 and 40 Mbps. Wired speeds will be better, you should be able to take full advantage of Preferred (50Mbps) levels but nothing higher.
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