Poor internet Speeds

Hi Millie2010, please check all the connections and make sure they are all at least finger tightened. Power reset the modem and router (if you are using one).

Thanks Michael,
yeah, we did the check the connections & rebooted the Modem, The Router, & the PC.

I tried the Cox Speed test, and Blah....Blah...
when I ran the Speed test a 2nd time I Noticed that the Zip Code was wrong.
it bumped up to 55,mbs. Download, and a 30 Mbs Up-load.

Now I get an Error when I access the Cox Page, Internet Tools, Speed Test.

it comes up with a "Http Error / java.lang.NullPointerException"
and the Screen is just random Asci text, and it also looks like Chinese Too...

I updated & reinstalled Java,

Now what???
when I got to the Speed test page it Gives me a ERROR Code, with This @ the end

The full stack trace of the root cause is available in the JBoss Web/7.0.16..Final-redhat-1 logs.

Sorry Tiffany, But my I have but 1 PC.

The ones at work they restrict  Our Online usage.

I was on the Cox website and checked my Modem, and they said that it was Okay...?

What Internet settings to adjust, (Tune..)

and Why am I still getting an erro trying to access a Cox Website with MY Cox account...?

(Speed test)

Thanks Tiffany,
I did that, as well as the Modem, & the Router.
and I uninstalled Java, and Reloaded Java....
So, Today is turning out Productive... NOT

the regular Online works great, I just don't think that I am getting what I am Paying For.
 
AND This time Cox's Speed test gave me the ERROR: "CONFIGURATION LOAD Failed"

and that I should contact the Web-Master??? 

Hey Tiffany & Michael,

thanks for the support & the assistance.

After still being flustered, I tried to Call COX... And the Phone gave me an error with the '611'...

so I had to go the long route and get the Number and Call Tech support.

and while on the phone with him it worked... the Cox speed test.
it came up with a 62.09 mbs Download, and a 32.03 mbs Upload speeds.
so I guess, all good for now...
Thank you, everyone...
I Do appreciate Life.

“Black holes are where God divided by zero.”
― Albert Einstein

And don't you know it, That as soon as I stepped away and got back on-line, I am getting the Same reports from the
Cox Internet Tools site / Speed test

HTTP Status 500 -

type Exception report

description The server encountered an internal error () that prevented it from fulfilling this request.

exception  

java.lang.NullPointerException com.cox.chsi.app.Authenticator.addRoles(Authenticator.java:438) com.cox.chsi.app.Authenticator.getUser(Authenticator.java:311) com.cox.chsi.app.Authenticator$Proxy$_$$_WeldClientProxy.getUser(Authenticator$Proxy$_$$_WeldClientProxy.java) com.cox.chsi.app.PageRestrictFilter.doFilter(PageRestrictFilter.java:139) com.cox.chsi.app.HttpRequestDebugFilter.doFilter(HttpRequestDebugFilter.java:95)

note The full stack trace of the root cause is available in the JBoss Web/7.0.16..Final-redhat-1 logs.

 

When I take a look I don't see any user ID associated with your account which may explain the java errors.  Email us at cox.help@cox.com and include your user ID as well as your Cox account info and we can take a closer look at that for you.

Hey all, hate to be a pain, but I am still having problems accessing The Cox website's Support Forum, and still get the error when trying the access the speed test. In Fact Now when I click on the Internet Tools, It gives me the same error. Configuration Load error...??? My internet works okay, it just upsets me that I don't believe that I'm getting what I am paying for. I AM getting my money's worth with the Tech Support. you guy's are great. Anything would be appreciated. Thanks in advance.

in reply to Tiffany's question about my account information, Can ANYONE Else view that info? I do try to be a bit discrete.