New Contributor
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3 Messages
Phone does not ring
My telephone has stopped ringing on incoming calls. It worked fine since the start of my service until about a week ago when the phone stopped ringing. The display lights up with the incoming number but does not ring. Thought it was the phone so I bought a new one and set it up last night. Same thing still happens. Tried calling with my cell phone and no ring. Am able to call out fine. Also if you see the display light up when call is incoming you can pick up and hear that party fine.
Saw other similar question on forum and answer does not meet problem.
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AllenP
Valued Contributor
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1.7K Messages
Do you have call forwarding activated? Try *73 that will disable it even if it was activated by accident.
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e2fe72
New Contributor
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3 Messages
Just tried your suggestion and it did not solve the problem.
Thanks
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Health_Edge
Valued Contributor III
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4.2K Messages
Do you have a phone modem? If so, try connecting the phone directly into the back of it?\
Also, I would check the phone wire connection at the jack.
If your still having the problem I would suggest a technician. Sounds like a problem with the tone being put through the line. Do all jacks in the house act the same way?
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e2fe72
New Contributor
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3 Messages
Checked the phone by plugging it into other phone jacks and it still does not work. I tried your idea of plugging it into the cable modem. That does allow it to have an audible ring. Wires at the jack normally used all still look to be attached properly.
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Health_Edge
Valued Contributor III
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4.2K Messages
Sounds like a bad telephone wire or jack in the house. I suggest a technician, but FYI, ask about if there will be charges IF it is a inside problem. There is a wire protection plan you can get which would cover any costs.
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ReneeG
Former Moderator
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980 Messages
Hi e2fe72,
We'd like to help. Please send the team an email to cox.help@cox.com. Be sure to include your name and complete address so that we can investigate further on the back end.
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