Contributor III
•
521 Messages
Phoenix-area email problem. Server rejected password
I have not had this problem for over a month. It first appeared in November, 2014. When i open my POP email account, the dialog box says " The POP server pop.cox.net rejected the password for user "my email address". Please reenter your password (re-entering the password never works). I can send but not receive emails. The problem usually lasts for 1-2 hours, then clears up without me having to do anything. Sometimes it only lasts for minutes. Sometimes it re-occurs several times in the same day. I phoned Cox and all of my settings are correct. The Cox moderators of this forum checked my settings and found them to be correct. I have had no problems (except for this one) with my Cox email for 10 years. Several commentators said that the problem is linked to AppleMail and Apple products. i am using an iMac. Other commenters said that Cox was having problems with their servers ( a Cox tech confirmed this when i called for help).
The moderators on this forum always ask if my webmail is affected. I seldom use it. Today i went to my webmail. The page loaded fine. I could see all of my emails in the inbox. When i went to open an email, the message appeared "problems fetching message headers". All of the email headers disappeared. So the problem does seem to affect webmail too.
ChrisL
Former Moderator
•
7.1K Messages
10 years ago
The webmail issue with problems fetching headers often occurs if you're in webmail while a POP client is fetching messages. Are your emails turning up on another device?
0
0
yak
Contributor III
•
521 Messages
10 years ago
@ChrisL. No, i don't have another device. Using a desktop only.
0
0
yak
Contributor III
•
521 Messages
10 years ago
@TiffanyR. Only one email address; one computer, one profile, no smartphone. The recent problem lasted less than an hour. But it came at a time when i had to receive emails for my business.
0
0