Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
Paused an On Demand movie and now it wants me to pay for it again to continue watching it
I paused the on demand movie, came back, the movie went away and I wasn't done watching it. When I go to recently viewed it's telling me I have to buy it again. It's a 48 hour rental and I only paused it for less than 10 minutes and I purchased it ONE hour ago.
ReneeG
Former Moderator
•
Hi Movie paused and now it's asking me to pay for it again,
That's not good. Have you tried resetting your box to see if that helps? I would recommend unplugging the power to the receiver for 2 minutes. Plug the power back in and allow another 2-3 minutes for the box to fully load. Once you see the guide information starting to reappear, please access the On Demand library to see if the movie is available to resume viewing. If the movie is still asking you to purchase, please send us an email to cox.help@cox.com with your full service address and the last four of your SSN so we can investigate this issue.
0
0