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New Contributor
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Packet loss issues
I am a Cox San Diego customer and for the last three month's I have random times of the day / night with high packet loss. Has anyone else had this issue? At one point I had a tech come out and 30 minutes before he arrived we lost all connection and then it was solid after that. I can only assume they found and did something out in the street before getting to my house. Now it has come back. 10 Minutes ago I was losing 10-20 percent of the packets, just from my connection to two hops out on COX, no interconnects so this is isolated to COX.
Thoughts.
MichaelJ
Moderator
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Richard_Tomson_
New Contributor
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Hardwired. The issue comes and goes. It's like the upstream connection gets overloaded and then just start dropping packets. Right now, 11:40 PM it's fine with no loss.
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Health_Edge
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Valued Contributor III
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What tier/plan do you have and how much bandwidth are you burning on the upload? If you saturate the upload past it's QoS you can start to get packet loss and latency.
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Richard_Tomson_
New Contributor
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I don't know exactly which plan, I would have to look that up. I seem to remember it was 25Mb down/ 5 up? When the issues happen I am running my VOIP phone, not active on a call, just SIP keep alive messages and maybe a ssh session so I am not using the upload anywhere near any limit. I type fast but not that fast.:) My ssh sessions will hang and then come back and then hang again. Sometimes it's drops enough packets the phone disconnects it's session. Point being it is somewhere upstream from me that is getting choked. At one point I was on the phone with Tech support and they said the signal to my modem was no good. That was when we scheduled the tech to come out and then it was fine for a week or so and now is back to random time frames. Currently it is fine.
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Health_Edge
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Valued Contributor III
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Can you give more info on your connection? Cable modem? Residential or Business?This doesn't look like a typical set up.
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