Outlook constantly asking for email password

I almost always authenticate.  Maybe 1 out of 15 tries will get the log/pass request popping up. 

EXCEPT for 1 particular account which will sometimes pop up 2 or 3 times.  But not always....

still annoying!  Still shooting for the longest thread in the history of the 'net!  or better yet, a solution.

Bizaddy said:

I almost always authenticate.  Maybe 1 out of 15 tries will get the log/pass request popping up. 

EXCEPT for 1 particular account which will sometimes pop up 2 or 3 times.  But not always....

still annoying!  Still shooting for the longest thread in the history of the 'net!  or better yet, a solution.

pp pp pp pp pp pp pp pp pp pp pp

Bizaddy said:

pp pp pp pp pp pp pp pp pp pp pp

I only see one reply by Chris L.  

Is their MO that they just stop replying?  Refuse to acknowledge the problem.    I live near wash dc so this is not new to me.

Bizaddy said:

I only see one reply by Chris L.  

Is their MO that they just stop replying?  Refuse to acknowledge the problem.    I live near wash dc so this is not new to me.

I went to that thread.  It is 'solved'. That may explain why there is no support there. 

I have this same problem for months now.  Any fixes yet?

The only fix is to file an online complaint with the FCC.  After this you will get a call from the Corporate Office apologizing and arranging for your account to be transferred to another mail server.  After this happens, your service will be substantially better, although not perfect.  Complaining to Tech Support or to the Forum moderators is worthless.  Cox knows about this problem.  They have supposedly been working on it since November.  The solution probably would cost too much so they are just letting it ride.  The FCC complaint approach won't solve the problem but at least you will be one of the chosen few with better email performance. If enough people complain to the FCC, maybe Cox will be motivated to take some action.

For the non-believers, go to my post

http://forums.cox.com/forum_home/internet_forum/f/5/t/8571.aspx

Here's a copy of the letter that I just got from Cox

------------------------------------------------

Dear XXXX,

This letter is in response to the above-referenced complaint.

Thank you for notifying us about issues you experienced with your email service. Cox recognizes that customers are inconvenienced by service interruptions and we are diligent in restoring services as soon as possible. We apologize that you had the experience described in your complaint.

During December 2014 and January 2015, Cox's email servers experienced technical issues that prevented some of our customer from sending and receiving email messages through webmail. To resolve this issue, Cox began moving its customer to a different server which unfortunately caused a bottleneck thereby causing more email delays.

As a result of your complaint, Cox engineers manually moved your service to the new server on January 20, 2015. Shortly thereafter, a Cox representative followed up with you and you confirmed that your email service was working fine.

As a gesture of good faith Cox issued a credit of $61.99 to your account which is equivalent to 1 month of internet service. Cox apologizes for the inconvenience and frustration you experienced with your email service.

RESPONDING ON BEHALF of Cox Communications California, LLC

Douglas Garrett Executive Director - Regulatory Affairs

cc:

 Federal Communications Commission

Consumer & Governmental Affairs Bureau

 Consumer Inquiries and Complaints Division

 1270 Fairfield Road

Gettysburg, Pennsylvania 17325-7245

I'm looking...but if you have a link to the FCC complaint I would appreciate it.  I'm pretty good at searching the 'web but we're talking .gov here so...

ChrisPbass

Here you go

https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=38824

amazing.  I submit a claim to the FFC and immediately help arrives.