punster's profile

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17 Messages

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Outlook 2016 continually prompts for username and password constantly and will not sync

For the past month and a half or so Outlook 2016 will continually prompt for username and password to a point where I have to close it and re open it.  It also will not sync unless I close and reopen it.  This is getting really annoying.  First level support was all but useless.  I'm a network and email tech and have done pretty much everything on my end.  including:

1.  Deleting and recreating my profile, my .ost file, and any other file involved.

2.  Changed my password about 5 times, this will work for about an hour then it starts doing the same thing though it still doesn't sync.

3.  Verified all my settings and tested.

Basically first level support said they don't support 3rd party products like Outlook and to use the webmail.  This is not acceptable.  I read a similar post a couple of weeks ago where moving their account to a different email server solved the trick.  

New Contributor

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1 Message

I am using Outlook 2013 and email on my android device. Yesterday I received an email from Cox saying welcome to your new email, cox email is all new. Today I am getting the enter server password screen every 5 minutes on both outlook and android. I chatted with tech support and their final answer after asking me to " turn it off and on" again was we don't support Outlook or other 3rd party products. Thank you Cox for my new email service. 

Contributor II

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130 Messages

This started happening to me (and others in family) a couple days ago.  On an iPhone or iPad the message is "Cannot Get Mail.  The user name or password for "Cox" is incorrect. OK or Settings"

On Outlook 2016 it's "enter your user name and password for the following server".  Server is pop.cox.net and settings are just like Cox has in their email user guide.  I just ignore the message or enter OK and then a couple minutes later it usually works, until later that day or next day.

http://www.cox.com/residential/support/internet/article.cox?articleId=a8fb24c0-6440-11df-ccef-000000000000 

There are similar guides for iPhone and iPad.

P.S.  It is NOT a new problem.  

New Contributor

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2 Messages

Same problem here. Outlook and my android phone sends send/receive error messages. Its been a problem for a month or two. Its not Outlook problem since my phone does the same thing. Do not look for a problem in your computer or mail app. Its COX problem.

Former Moderator

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1.9K Messages

Hi Everyone,

There was a known issue yesterday with our email service. I apologize for any inconvenience this caused. We are in the process of moving emails to a new server and after the account is moved, you will have new enhanced features. Please let me know if you are still having the message today.

New Contributor

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2 Messages

If by "new enhanced features" you mean email accounts that were previously working that stop working, tech support that is clueless about the problems and blames everything on Outlook, password problems, the moon phase, etc.

Then yes, I have been enjoying the "new enhanced features" since April 27th.  I just don't have reliable email.

New Contributor

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1 Message

I've been seeing the same issue on Outlook 2010 and 2016 for some months.  It seems to have gotten worse lately.  I've changed passwords, based on the original suggestions.  I only seem to see the problem on the Cox account, one of 3 that I use regularly.  Is there anything to the speculation about timeout settings on the Cox servers being part of the problem.  I've seen the problem on multiple computers.  I don't see it on iPhone, iPad.  I don't use webmail frequently; so, I'm not sure if it occurrs or not.  The problem is very annoying.

New Contributor

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16 Messages

Here we go again....I have had the same problem for months, but finally on May 5 the password prompts and sync errors stopped, and for three weeks, until May 28, I got no errors at all. Then on May 28 they started again, and are still continuing today (May 30), worse than they have ever been. I get errors almost every time Outlook attempts to connect to Webmail (my Outlook is set to connect every 3 minutes, so it's happening a LOT). I tried to go through Cox support Chat to update what's happening, but that person refused to listen to me, and said the problem was with Outlook. UNBELIEVABLE!! I do have a trouble ticket open (since March!) but no one at Cox can (or will) ever give me an update on what's being done. From other comments here, I think perhaps my account was migrated to a new server for a few weeks, but I suspect it has now been moved back or something. Cox keeps trying to say this problem is with Outlook, but it's their system/servers and they won't acknowledge that. I emailed Cox President Patrick Esser back on May 4 (Maybe that had something to do with my account starting to work?), and am going to do so again, along with others. Maybe everyone having this problem should also email them: peter.lilly@cox.com President pat.esser@cox.com Customer Care exec suzanne.foy@cox.com Customer Care exec scott.wise@cox.com Customer Care exec

New Contributor

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17 Messages

Mine is still occurring.  I can't check my mail without the *** thing popping up.  Unbelievable that this issue is this old, tons of people having the issue  yet Cox just shrugs their shoulders and says "wait until we migrate you"..

New Contributor

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4 Messages

Yes, Cox support has really gone downhill in the last couple of years. As has their functionality. Be glad your webmail has not been "migrated" yet. The new webmail platform is practically useless.

New Contributor

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18 Messages

I'm using Thunderbird and have the same exact issue.  I've tried everything.  It seems to work for a short while then I get the errors again - wanting me to put in my password and sending is failed.  I was getting it only on outgoing emails and recently a couple of friends said emails to me were getting bounced back to them un-deliverable.  Three different phone calls with Cox and they can't fix the problem - keep telling me they have to bump it up to a higher level.

Frustrating!  This is why I strongly dislike Cox - along with their "package" deals.

New Contributor

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18 Messages

This is not a temporary problem!  Look at everybody's comments.  Been happening for a while and not just one or two days!

New Contributor

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18 Messages

Now not only am I having the same problem as everyone else is posting about email wanting a password continually, some of my friends are saying emails they are sending to me are getting bounced back with this error -  

UNBELIEVABLE!!

This is the mail system at host mx.cox.rs.oxcs.net.

I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can delete your own text from the attached returned message.

                   The mail system

<nikang3@cox.net>: delivery temporarily suspended: host
    mx.east.cox.net[68.1.17.3] refused to talk to me: 554 eastrmimpi110.cox.net
    cox 146.20.112.69 rejected - no rDNS - Refer to Error Codes section at
    http://postmaster.cox.net/confluence/display/postmaster/Error+Codes for
    more information.

New Contributor

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18 Messages

The comments from people using Outlook and Cox responding that it's an Outlook problem is utterly ridiculous!  I have Thunderbird and am having the exact same issues!!

Former Moderator

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1.9K Messages

Hi Everyone,

There is a known issue with webmail at this time and it is also affecting email clients. We are working to resolve this ASAP. I apologize for any inconvenience this has caused.

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