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17 Messages
Outlook 2016 continually prompts for username and password constantly and will not sync
For the past month and a half or so Outlook 2016 will continually prompt for username and password to a point where I have to close it and re open it. It also will not sync unless I close and reopen it. This is getting really annoying. First level support was all but useless. I'm a network and email tech and have done pretty much everything on my end. including:
1. Deleting and recreating my profile, my .ost file, and any other file involved.
2. Changed my password about 5 times, this will work for about an hour then it starts doing the same thing though it still doesn't sync.
3. Verified all my settings and tested.
Basically first level support said they don't support 3rd party products like Outlook and to use the webmail. This is not acceptable. I read a similar post a couple of weeks ago where moving their account to a different email server solved the trick.
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Neuro2015
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37 Messages
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bullitt
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1 Message
Same here plus the infamous "invalid server certificate" message they've been working on since June 2015.
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punster
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17 Messages
This is not a machine specific problem either. It does this on my laptop as well as my home PC. Outlook won't open at all this morning, it just keeps popping up with the username and password prompt. Sometimes it will come up with my password already filled in, then when I click submit it blanks out the password. This is just getting ridiculous. I'm paying Cox boatloads of money every month for high speed service but getting bupkis for support.
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CarolLM
Former Moderator
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267 Messages
Please try deleting your cookies and cache first, then restart your computer. Also have you changed your password, but did not change it in your advanced settings?
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punster
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17 Messages
How do I delete cookies from Outlook? For that matter, how do I clean the cache in outlook. Password has been changed in advanced settings as well. I enabled logging and this is what's in the log file when I attempt to login:
IMAP: 13:07:25 [rx] * BAD Mail storage services unavailable, wait a few minutes and try again.
IMAP: 13:07:25 [rx] 36zf NO [UNAVAILABLE] Account is temporarily unavailable.
IMAP: 13:07:25 [db] ERROR: "The server rejected your logon. Verify that your user name and password are correct.", hr=0x800CCCD1
Username and password are definitely correct.
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ChrisL
Former Moderator
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7.1K Messages
It might be easier to try going to webmail and changing your password. Once you've verified the new password is working for webmail, try using it for Outlook and see if that helps.
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punster
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17 Messages
I've changed my password about 20 times. It will work for about an hour and then pop up with the same *** prompt over and over again. It's a ** shoot as to whether it will work or not.
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ChrisL
Former Moderator
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7.1K Messages
All of your most recent login attempts look successful. Are you access your mailbox from any sort of hosting provider?
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punster
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17 Messages
I'm going through Cox. It was doing ok for a short time, now we're back to the same old thing. Rejected logins. Finally had to close outlook and re open it. Sometimes it works, sometimes (most of the time) I get the prompt over and over.
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Neuro2015
New Contributor III
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37 Messages
Exactly the same way I have to workaround this issue. And it only works for a few times, then back to the same issue. This has been an ongoing issue with Cox for years. Usually, the less experienced techs will advise clearing the browser cache, changing passwords, etc. None of that works.
Cox techs need to kick this upstairs to more experienced techs to resolve and stop throwing us solutions read from a screen that we've all been through and that don't work.
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ChrisL
Former Moderator
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7.1K Messages
I'm still seeing the logins from a strange web host accessing your mailbox. I wonder if the rejected logins are associated with the mailbox being locked by that process. If you're not aware of anything being setup this way I'd change the password again to a different one and try again.
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Anonymous_Popey
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punster
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Which web host? It could be my Android phone and or tablet. However they never have the password popup issue.
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StephanieA
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Anonymous_Popey
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