New Contributor
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3 Messages
Only getting 32 Mbps dowload with a new Aris 6183 3.0 DOCSIS modem
I have used the tech chat line several times and this is not resolved. I have also searched for answers here and it seems that "service code" for the new modem has not been reset. I have also upgraded from the Preferred internet to the Premier with up to 100 Mbps.
I am wired directly from the modem to my PC, I have rebooted many times. The modem blue connectivity lights are on indicating high speed channel bonding according to the manual.
I am still getting only around 32 Mbps download, the same as my old DOCSIS 2.0 (Motorola SB5501)
I am really getting frustrated with this. Any ideas?
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chris_c21
Contributor III
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625 Messages
You should either CALL tech support and demand to be escalated up to Tier 2 for resolution, or Email the mods here with your account info.
Cox.help@.cox.com
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DerrickW
Valued Contributor
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1.2K Messages
We can certainly investigate the connection speed issue you're having, we'll need to look at the modem and see what's going on. Can you please send an email with your account information to cox.help@cox.com? Thanks!
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galaxieman1
New Contributor
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3 Messages
Email sent, thank you Chris and Derrick.
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galaxieman1
New Contributor
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3 Messages
After 1 hour, 7 mins and 7 secs on the phone and listening to some crummy repetitive music that almost made me sick I finally got to tier 2. Jeb got me up to over 100 Mbps download in a few minutes without all the song and dance like unplug this plug it the other way, turn off this and all that stuff. The code was wrong and he reset it easily. Thanks
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chris_c21
Contributor III
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625 Messages
Good to hear! Why the Tier 1 techs can never figure this out, I don't know.
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