dustinw82's profile

New Contributor

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6 Messages

Tuesday, March 18th, 2014

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Online Backup with OS X Mavericks 10.9.2

Has anyone been able to get the Online Backup to even work?  I've had to uncheck "Show status in menu bar" because it keeps causing anything I have open to become inactive and I have to click back into it.  This was a pain as I wasn't even able to finish typing a complete sentence.  I've selected the folders I want backed up and turned on the Online Backup, but it doesn't back up.  If I click "backup now" it acts like it is going to work, but stays on zero percent for a couple seconds and "backup now" reappears.  I also have a PC and the backup works fine.  Any suggestions?

Former Moderator

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7.1K Messages

11 years ago

We have a dedicated support department for online back issues that would be in a better position to assist.  They can be reached directly by calling 800-923-7580.

New Contributor

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1 Message

11 years ago

I am also having the same exact issue. We need to wait for Cox to create a new client that will work with Mavericks. They historically have been very slow to update their backup software as this is not the first time I have had this problem in the past with Cox and OS upgrades. 

Cox when are you going to release a new version of the backup software?

New Contributor

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6 Messages

11 years ago

It will make it seem like it's going to work and even create some of the folders online, but then it just accumulates a bunch of errors and fails to backup.

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