On Demand shows just stop in the middle

Hello ccarter2010,

Is this happening with other On Demand programs or just this one? Also, is this happening with all tv's in the home or just one?

Thanks,

Allan - Cox Support Forums Moderator. 

I have the same problem, just after switching to the new Contour box (had old dvr box before, didn't happen).  Called cox support and they said it was an "on demand" problem, not anything to do with the box.  I disagreed, and it seems like now it has been happening to others like you for at least a month.  I just got the new box today and had the problem right Away.  I notice your problem dropped, wondered if you ever got a resolution?

I am also having the same problem. It's been happening about a week or so. Has anyone had any resolution?

We are having the same problem, with any show we watch On Demand, any time during any day.

however, we have been able to fast forward between commercials with the black buttons to where we left off, only to have it happen again a few minutes later.

It doesn't happen every time we watch OnDemand shows, just enough to make it very aggrevating. 

graceg123, Oh No! We want to help. Please email us at cox.help@cox.com with your full name and full service address so we can further assist you with this issue. Thank you.

I got the contour a over a month ago and up until a week ago, it was doing fine. But now I'm having this problem as well. I called a week ago to address the problem. They reset all 3 boxes, I reset all 3 boxes and nothing helped. I thought maybe it was just one network having this issue, but then last night I tried watching a different On Demand program on a different On demand network, and the same thing happened. I would get through the episode about 3/4 of the way through and it would just stop and take me back to the beginning menu. I tried fast forwarding, but even that has issues. I can only fast forward about a minute or so into the program at a time because after each minute or so the episode would start playing. But I could only get to the spot where it stopped in the first place. I called Cox and they're sending someone out in 2 days to see what's happening. I'm just not sure if it's a cox issue or a network issue. Either way, I'm not paying for a service I can't use. So this better get resolved quick, fast and in a hurry! 

Hi AngelsHouse2009,

I can certainly understand your frustration. If you would please email your account info to cox.help@cox.com and we can look in to a possible cause of this issue.
please include name , street address, and last 4 of ssn.

I have been experiencing this exact same problem for at least two weeks.  I have just one Contour receiver and watch programming on just the TV it's connected to.  The vast majority of programs I watch on demand just stop mid-playback and return to the on demand screen.  Restarting the program just results in it stopping in the same spot no matter how many times I try to rewatch it.  Additionally, attempting to fast forward through the program (not the commercials obviously since FF is disabled, just the show itself) just results in the program fast forwarding for 1-2 seconds then automatically stopping and returning to standard speed - absolutely and totally frustrating.  So playback stops and I'm unable to fast forward through the program once I restart it to get back to the point where it stopped.  Sorry to know it's happening to many other Contour users but glad to know it's not just me.  Aggravating and frustrating.

frankorobo, Oh No! We want to help. Is this happening on just TV shows you're trying to watch or is it also happening on movies as well? Thank you.

We’re having the exact same issue. Restarted the box and sent a refresh signal.

Has anyone found a fix or workaround?

I’m having the same issue.  The show stops and goes back to either the episode list or all the way out of on demand to whatever channel was being used before I went to on demand. I have to start the program from the beginning, it doesn’t remember that I was watching and let me resume the program. I waited 20 minutes on a help call, he reset the box and said he’d call back in twenty minutes to check on it.  I tried again, it stopped within 5 minutes.  The help guy hasn’t called back, that was two hours ago. No wonder people are dropping cable.  

Hi foltsie,

Please email us at cox.help@cox.com with your full name, street address, and a link to this post so we can take a closer look at your issue.  

I have had the same problem for months with no success in solving the problem from Cox support. They do some things and email a lot, change the Contour Box twice and some components. The problem for movie channels do not exist as they play as they should. It is ONLY with On Demand movies.

I see where other people have the same problems so why can't they fix it? Cox does not seem to put any urgency in this. If anyone checks my account you should see dozens of emails. I am about to give up and sign up with Amazon Prime.

@BillDin,

We can certainly look into this issue for you. Please send us an email with your full address to cox.help@cox.com.

Thanks,

Allan - Cox Support Forums Moderator