On Demand Not Working

Hello ryospn,

A few times in the past, I experienced issues that were similar to yours.   Although I have no idea why your cable box is doing that, I may have an idea on how you can get it working again.  I'm not talking about a permanent solution, just a possible fix for that current moment.  It's something that Tech Support had me try one time as a way to fix an issue I had.  Granted, that issue was completely unrelated to this issue. 

Either way, when I experienced the problems that were similar to yours, I tried it, and it worked.

This may sound ridiculously simple, but again, it worked for me many times......

........TRY THE FOLLOWING:  Hold down the power button on your cable box until you see the word BOOT appear in the panel. It will replace the time or channel that normally shows in the panel.  Once you see the word BOOT, release the power button and the whole system will shut down and then restart on its own.  If it doesn't power itself back up after about 10 minutes or so, go ahead and power it back on manually.     (If this doesn't work, I guess you can maybe unplug it....wait about 10 (as per tech support) minutes.....then plug it back in.  They told me that it wasn't EXACTLY the same as a reboot, but its close enough.)

That's it!!!!!   All it's really doing is rebooting the system.  

     NOTE:  One thing to be sure on is that you HAVE to use the power button on the box itself, ONLY.  It will not work if you try to do it using the power button on the remote. 

Again, please understand that I have no clue if this will help you. I'm only offering you this info because it worked on solving a few issue that I had before, all being completely different issue at that.  My family members have tried it on issues they had and it worked for them as well.  

Now........whether it can be damaging or not to the box, I have no clue about that either. 

As far as what type of box you have compared to mine, here's some info on my two boxes which had the issues that were solved with a reboot.......

My boxes are both HD boxes with DVR capabilities. The only difference between the two is the size of the DVR memory.  Since I watch so many different series, both premium channel series and non premium as well, I subscribe to everything.  Therefore, I am constantly using my onDemand to catch up on everything I missed.  So I know where you're coming from with the frustration from your onDemand not working. 

Anyway, I sure hope I was able to help and I wish you the best of luck. I know how much of a pain it can all be. 

Another Cox Customer

PS....  Sorry for being so long winded with my reply.  :-)