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New Contributor
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On Demand gives unable to fulfill request error message
For the past two weeks I tried to order The Great Gatsby and when I tried to watch I received the error message "We are unable to fulfill your request at this time. We apologize for any inconvenience. Please try again later." I thought well, maybe it was just with the Great Gatsby so I ordered Iron Man 3 and same error message. The first week this happened I called service and they had me restart the box and the same thing. They tried to have me repurchase, which I couldn't because it said I had already purchased. Came down to the support person didn't see where I had ordered it on your side. I've ordered On Demand before with no problem but now it looks like VUDU will be my place for movie rentals going forward.
sling63
New Contributor
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I'm on here to report the same thing. I'm wondering if its a bandwidth issue. I have the maximum, but I wonder if its running slow and requires a minimum bandwidth to play the movies?
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ReneeG
Former Moderator
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Hi dxf902,
Sounds like you are having this issue with Movie Rentals. Are you able to access any other folder in On Demand such as FreeZone or My Primetime? Do you receive an error code number along with the try again message? This could be an issue with a weak signal coming into your box. If you have any splitters connected to your cable line going into the cable box, I would recommend bypassing the splitter and connect the cable wire directly from the wall to the back of the cable box. If not, I would unplug the power to the box, unscrew the cable wire, and wait about 2 mins before reconnecting it. You want to screw the wire back on as tight as possible. Allow the cable box about 5 mins to reload before accessing the On Demand library. Let us know if this helps.
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