NWA Area - Slow Internet 7pm Onwards

I've seen other users having the same issues as I am, but I figured posting my own thread might actually provoke get me a response from COX Support, or at-least COX acknowledge that there is indeed an issue in the area.

Like others on theses forums recently, my internet down speed drops (lower than my upload speed) around 7pm and it remains like this until I go to bed (yet to see it right itself at night), now this has being happening over the past few days.

This morning my down speed is pretty bad, currently pulling in 2 - 3 mbps, not sure if anyone else has run into theses speeds at 7am onwards (my first time so far).

I'm on the ultimate package so I normally get 150ish down and 30 up.

I do have a tech coming out this afternoon although I'm not sure there's anything he can do since this issue seems to be widespread.

C

ColleenD

+2 more

Moderator

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1.8K Messages

Hi Pauleh,

I see we were also working with you on Twitter today and that the technician completed the appointment. How is the connection right now?

Can you sign in and run a speed test for me please? If possible, run the test on a wired connection to your gateway modem and let me know what happens. https://myaccount.cox.net/internettools/speedcheck/speedcheck.cox

Thanks!

G

Graften

New Contributor

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14 Messages

Yeah, when mine has been slow it's been at that speed regardless of hours. right now it seems to be working fine though for my Premier tier

Start	Cox Net	Download Speed	Upload Speed	Latency	Your IP Address	Cox Market
Thu May 15 07:36 PM	No	64 Mbps	25 Mbps	40 millisec

This is the first speed test that hit the right speed since a week ago though.

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NWA Area - Slow Internet 7pm Onwards

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