RobH's profile

RobH

Contributor

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73 Messages

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Not obtaining new Premier download speed of 150Mbps

I have bypassed my router with the Ethernet cable.  Both my PC and modem indicate a 1 Gbps full-duplex connection between the modem and PC.  Both PC and Modem have rebooted.  The modem signal and S/N levels look nominal in my Cisco DPQ3212 DOCSIS 3.0 modem.  I see 8x4 channel bonding.

However, I'm only getting around 90Mbps down, when the Premier service is now rated up to 150Mbps.  A DOCSIS 3.0 modem with 8x4 channel bonding should handle 150Mbps down.

Provisioning issue?

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ChrisL

Former Moderator

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7.1K Messages

@RobH

Would you be able to try connecting directly again and testing? Also which operating system are you using?

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Mike_Harris

New Contributor

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24 Messages

How long ago did the package upgrade in your area?  When Cox upgraded mine from 100-150 about a year ago, it took nearly a week before I started seeing those speeds on my end.  

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RobH

Contributor

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73 Messages

ChrisL said:
@RobH

Would you be able to try connecting directly again and testing? Also which operating system are you using?

Hello Chris:  

I'm running Vista Business 32-bit.  A re-test yielded the same results.  I have previously seen up to 102 Mbps down on this PC.  A test in safe-mode yielded about the same results.

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jfaletra

New Contributor

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2 Messages

Cox NEVER delivers what they advertise.  I have 300/30 and this is what I get consistently:


Start		 Cox
Net		Download
Speed		Upload
Speed		 
Latency		Your IP
Address		 
Cox Market
Sun Aug 14 4:47 PM Yes 92 Mbps 33 Mbps 10 millisec 68.98.92.199 Phoenix

And, this is the best part, I had the 150/20 packager and got 70/20.

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NicholeC

Moderator

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881 Messages

Hi jfaletra,

I'm sorry to learn of the speed issues you've encountered. Was that a wired or wireless test result?

Thank you,

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RobH

Contributor

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73 Messages

Sorry, wrong reply.  The question was not for me.

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Accepted Solution

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RobH

Contributor

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73 Messages

The problem turns out to be my PC.  A newer PC had no problem reaching the top rated download speed.  It also revealed an issue with the firmware in my router.  Now, I've got to figure out what's limiting the speed on my PC.  The Ethernet interface shows 1.0Gbps , full-duplex and is running on the latest driver.

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