New Contributor
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2 Messages
not getting the speed (internet premier)
Hello,
I am also having an issue with the internet speed. I actually upgraded to the premier account over 2 yrs ago, but never checked the speed until recently. I am finding out that my internet download speed never exceeds 22 Mbps. (hardwired to the modem) I feel like I have been duped for last two years and have been overpaying for something I don't have. I know it's my fault for not checking so can someone help me so I can get 50 Mpbs that I am paying for?
Thanks
JC
Health_Edge
Valued Contributor III
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4.2K Messages
12 years ago
Do you have a DOCSIS 3.0 modem? What is it's model number?
The fact that it maxes out at 22Mbps, the usual cap for DOCSIS 2.0 modems, makes me think that you don't.
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aero_guy
New Contributor
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2 Messages
12 years ago
Hi,
It is TM502G. I just looked it up and it is incapable of handling 50Mpbs. Cox never upgraded my modem when my plan got updated. I will be calling the customer service.
Thank you,
JC
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ColleenD
Moderator
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1.7K Messages
12 years ago
I was able to locate your account and see that you have already called in to address this. If you need anything else, let me know.
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