New Contributor
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3 Messages
Not Getting Internet Bundle Price, and HORRIBLE Customer Service!!!
I upgraded all of my services via the Cox.net website into the gold bundle. I am not getting the bundle discount, and can't get anyone to help me. The fist time I call the young lady said that she would have the pricing corrected and have someone call me to confirm that it was taken care of. No one ever called, and the price has not bee corrected. The next time I called I was hung up on twice, and not because I was being abusive or using foul language in case that is what you are assuming. It was simply due to complete incompetence on the other end. I then spoke to 4 different people who told me that they were unable to help and kept transferring me to someone else who told me the same thing. They finally sent me over to the supposed correct department where I sat on hold for a half hour, and finally gave up and hung up the phone. At this point I am leaning towards just cancelling everything and switching to Dish/ATT. Worst customer service ever!!!!!! If this is not resolved today, I am done!
ChrisL
Former Moderator
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7.1K Messages
Perhaps I could take a look, please check your PMs.
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Becky
Moderator
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4.3K Messages
Hi Mike,
Thanks for supplying your contact info. I see that, after posting here, you also spoke with an Account Services representitive on 3/28/13. Was the representative able to address each of your concerns? Chris, myself, or one of our other team members would be happy to follow up with you.
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MJKEPICH
New Contributor
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3 Messages
No my issue has still not been resolved. Again someone was supposed to call me back with a resolution and nobody ever called.
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MJKEPICH
New Contributor
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3 Messages
I have no doubt that you are telling the truth. Cox has the worst customer service I have ever experienced. There is absolutely zero accountability. I have been told on 3 different occasions that someone will call me back the same day to resolve the issue, and nobody ever calls. They just continue to pass the buck, and ignore the issue. If I had another cable provider in my area I would have switched everything over already. I am currently exploring options through direct TV and Dish. There customer service can't possible be as bad as Cox. They just tell me that they are working to resolve the issue, and then nothing happens. This has been going on for weeks!
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Why_should_I_ha
New Contributor
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1 Message
I am yet another customer that is fed up with Cox's customer service. I have cancelled tv and phone because I was told I was getting put on some special 2 year offer. WRONG after a year they jacked up my rates and claimed they have no idea what I was talking about with the 2 year agreement. What a joke this company has become. Now they are giving me ** about some service plan that had to be added to my account so i wouldn't have to pay for the tech. that came out to my house. They had to come because THEY mistakenly disconnected my internet service! Now I have to pay for their mistake? I guess they want me to disconnect that too. It is so sad too, because the internet service itself is great.
I have tv with Dish and they are a wonderful company with outstanding customer service! So far I'm very pleased with them. And for the phone I got with magic jack, which is the best idea ever, $100 for 5 years.. couldn't pass that up.
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ChrisL
Former Moderator
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7.1K Messages
Coud you email us at coxhelp@cox.com with your account details so I may look into your sitaution further and see if I can help?
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TMLSJP
New Contributor
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1 Message
Im a new customer of only a few days! and i couldnt agree more...i was set up with a tv package and internet some fes were waived then when i called because my channels were not working it was down hill from there no one knew what the one before them did..adding charges that were waived upgrading and down grading and then telling me they cant do that..now in order to get the channels i was already supose to have, i have to pay a deposit and all my waived fees were changed again! As a customer service rep my self the last thing you should tell a customer is "theres nothing we can do"...there is something, they messed it up they should fix it..and they dont like hearing that either...some not all were rude and one would hardly let me talk..i have only had them for three days or so and already am wanting to cancel, and unless my issue is resolve i will not be refering ANYONE to cox
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