Not Getting Internet Bundle Price, and HORRIBLE Customer Service!!!

I upgraded all of my services via the Cox.net website into the gold bundle.  I am not getting the bundle discount, and can't get anyone to help me.  The fist time I call the young lady said that she would have the pricing corrected and have someone call me to confirm that it was taken care of.  No one ever called, and the price has not bee corrected.  The next time I called I was hung up on twice, and not because I was being abusive or using foul language in case that is what you are assuming.  It was simply due to complete incompetence on the other end.  I then spoke to 4 different people who told me that they were unable to help and kept transferring me to someone else who told me the same thing.  They finally sent me over to the supposed correct department where I sat on hold for a half hour, and finally gave up and hung up the phone.  At this point I am leaning towards just cancelling everything and switching to Dish/ATT.  Worst customer service ever!!!!!!  If this is not resolved today, I am done!