New Contributor
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3 Messages
No Ranging Response received - T3 time-out
Occasionally, about every 2 - 3 weeks, my Download speed will drop and my upload caps out at about 3Mbps. I have premier and before the speed increase I would get a consistent 65 down and 24 up.
When I start having issues, on my modem I see a significant number of "3-Critical" messages.
I've called multiple times and gotten to Level 2 support on the phone and have gotten nowhere.
| Unicast Ranging Received Abort Response - initializing MAC;CM-MAC="MAComitted";CMTS-MAC="MAComitted";CM-QOS=1.1;CM-VER=3.0; |
| No Ranging Response received - T3 time-out;CM-MAC="MAComitted";CMTS-MAC="MAComitted";CM-QOS=1.1;CM-VER=3.0; |
I've tried bypassing the router, which is very hard to do for the length of time needed to the problem to reoccur but it comes back every time. Once the modem is rebooted, via web interface or pulling the power everything returns to normal for a week or two then comes back.
Here are my signals
Modem Info:
| Model Name: SB6141 Vendor Name: Motorola Firmware Name: SB_KOMODO-1.0.6.12-SCM00-NOSH Boot Version: PSPU-Boot(25CLK) 1.0.12.18m3 Hardware Version: 7.0 |
This thread shows someone else having the exact same problem that I have: http://forums.cox.com/forum_home/internet_forum/f/5/t/3052.aspx
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smtips
New Contributor II
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329 Messages
T3 timeouts usually aren't an issue with your equipment. You should get a tech out. If it keeps recurring after a tech is there and checks everything, keep calling and taking it up the line. I had to before I could get anything done, and because it happens every three months, I have no faith that Cox has permanently corrected the problem. They waste 4 or 5 tech trips every three months only to prove it's not my issue and it's elsewhere, but for some reason they spend tons of money sending techs out past the first time when they know the connection is good at my house, then I have to call and talk to sups, get all mad at them, and get them to actually DO THEIR JOB. Stay on them and become a nightmare to customer service if necessary. Test often, keep records of exactly who you talk to, what they said, what they claim they did to correct the issue then when it comes back you can go tell them "so and so said this and this, it wasn't done, the problem is still there, but they promised everything was okay at my house" etc etc.
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Wonderbread24
New Contributor
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3 Messages
The last time I noticed the slow down was July 25th. It went away after rebooted the modem from the web interface. And my connection will be fine for another week or so. But then it will happen again and the modem logs will be pasted with T3 timeouts.
I'll just have to wait it out for it to happen again.
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Wonderbread24
New Contributor
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3 Messages
I sent a email late last night after the problem flared up again.
18 hrs later its still doing the same thing. 99 down and 4 up.
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