New_Customer's profile

New_Customer

New Contributor

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1 Message

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New Customer Horrible experience - how long does it take for COX to ensure correct billing & clear incorrect charges!

I have called COX numerous times and every time they confirm correction, yet my billing reflects incorrect charges. Even had interaction with their customer services manager Raven via email, and have yet to see any results.

I recently switched to COX only because they offer higher bandwidth in my area and there is no other carrier. Thus far my experience have been horrible !!!

Any idea guys??

Thanks,

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Health_Edge

+5 more

Valued Contributor III

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4.2K Messages

This is a technical support forum. We are all customers like you, with the exception of a couple moderators. Sorry your having troubles but I don't know the first thing about their billing system. Good luck though.

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ReneeG

Former Moderator

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980 Messages

Hi New_Customer,

This isn't the customer service experience we want for you. We're unfortunately unable to discuss billing issues in a public technical forum. Please email our team at cox.help@cox.com with a brief description of your issue. Please be sure to include your name, complete address, and the Cox PIN or last four digits of your SSN so that we can look into this issue for you.

 

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seasonal_hold

New Contributor

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1 Message

I have been on hold for almost 30 minutes and this happens every time I try to call Cox Cable.  What is with this.  Not right.  Not good customer service at all.  

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Domino

Valued Contributor III

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2.8K Messages

seasonal hold said:

I have been on hold for almost 30 minutes and this happens every time I try to call Cox Cable.  What is with this.  Not right.  Not good customer service at all.  

But yet you ignore the advice given here to email them (cox.help@cox.com)

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ChrisL

Former Moderator

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7.1K Messages

@seasonal hold

Yes, as suggested feel free to email us at cox.help@cox.com if you need any assistance with your account.

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