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DixieDarlin

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New Cable Modem, upgraded services, and now slow internet speeds

Hi, I have read some of the forums however, I am not sure of how to do any of this so I'm going to hope that someone can help me out.  I have previously contacted Cox Tech support and they told me my account had never been upgraded after buying a 3.0 Docsis modem.  Not sure how that happened because I had to call in and active.  At any rate, this is my issue. 

I upgraded my cable modem from an older surfboard 2.0 which was really working all right.  But Cox said upgrade to get the best service.  I purchased the Motorola SURFboard SB6121 Docsis 3.0 cable modem.  I also purchased a router but at this time it is not connected. 

Since last night my service has been creeping along or non existence.  I do not have any other devices connected and it is a wired ethernet connection to my PC.  Here are my last logs as I just recently tried to reset the modem. I hope this is all the information you need if not let me know but by reading other threads it looks like this is what is needed.  Thanks.

And now the Signal Information. 

Something is just not right and I've rebooted, set the adapter again, etc., and so forth.  Could someone with more knowledge help?  Thanks in advance.  Dixie

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Health_Edge

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Your signal levels are horrible. Is there any cable splitters you can try bypassing? If not, I would suggest a technician.

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EdwardH

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Dixie, the signal levels there are showing beyond normal levels and the modem currently does not even show online, if there are no splitters between the modem and wall outlet you can bypass to see if that is part of the problem, we would want to have someone check the lines there. Please email us at cox.help@cox.com with the account's information and we can set that up for you.
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DixieDarlin

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Thank ya'll for the responses.  I called again because I just couldn't stand it.  I had checked all cable wiring, changed the splitter out, and just could not get any better service.  A technician will be out today.  This was Friday night I talked to the technical support and they couldn't do anything either.  She also told me that the modem wasn't even showing.  Saturday morning, my service was working.  It's been working every since then, however, I don't think it's working correctly.  The tech is suppose to come this evening.  Just wanted to follow up.  Thanks again for your help. 

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DixieDarlin

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Thanks all.  Totally was the signal and needed an amplifier thingy on the wire.  I think that's what the cable guy said.  I know he did something out at the box, put a new splitter, and put some type of black box on the cable inside.  :)  Happy camper now. 

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