New Contributor
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14 Messages
Netgear CG3000D Modem Router Started Unicast Maintenance Ranging - No Response received - T3 time-out
Ever since a service outage in my area, I have had problems with internet speeds cycling down to zilch - for no reason - have to reset the modem - Netgear CG3000D modem - The firmware was updated today by a Cox technician (contractor) but the cycle down and slow speeds continue. Any suggestions? Should I just buy a separate modem / router? Any suggestions on a good router and a good modem that works with Cox Internet Service. I bought this combo box from the Cox store and it has worked perfectly since July 2012 until the service outage in my area that occurred about 7 weeks ago. They have checked the lines - replaced parts, etc. (my service started in 2008 or earlier). My house was built new in 2005 with the OnQ system. I'm just frustrated and ready to leave Cox because after 4 visits from 3 different technicians - they can't figure out what is going on. I thought since you have high ratings on this site you might have some ideas on what to do next. They even plugged in a brand new CG3000D modem and the same problem occurred. They also plugged in directly from the tap to the modem and the problem occurred - so its either the modem or the feed coming to the tap. I personally think something happened with that service outage 7 weeks ago, but nobody wants to research what happened there. Oh well - I'll just keep searching the forums for a possible answer. Thanks in advance for your consideration.
slmasters
New Contributor
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14 Messages
12 years ago
Thank you Scott Pickett for setting up a service call with a real Cox employee instead of a contractor. After 3 visits from End2End with each doing one little piece that did not fix my problem of slow speed, I went to the Cox store and talked to Scott about my frustration - he made sure my next appointment was with a Cox specialist who had experience in all systems. I have Cox Phone and Internet only. Scott (from the COX store) also replaced my 1 yr old modem (it had a 2 yr warranty) with a new version and confirmed my appointment with a Cox repair technician. James discovered that I had an old phone modem that could have been interfering with the internet signal coming into my house. It also could have been the internet modem, but when the End2End technician did a test from the tap with a brand new modem the slow speeds continued, so I figured it was not the internet modem. James the Cox repair person replaced the phone modem and the internet modem and I have not had throttling down to slow speeds for 3 days now. I'm a much happier person. Thank you Scott for saving a Cox customer for 8 years.
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Trikein
Contributor III
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806 Messages
12 years ago
Please don't spam a message like that across the board. I mean it's cool that your thankful, but why post it on multiple threads? Makes it harder to help people.
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slmasters
New Contributor
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14 Messages
12 years ago
I'm sorry - I'm new to forums and thought that since I complained on multiple messages saying I had the same problem as the person who made the post, I thought it was appropriate to tell the person who posted their message how my problem was solved. Lesson learned.
Update - I think I know how I should have done it - I should have edited my original post to show an update with the solution to my problem like I did in one of the posts. So sorry to be a bother - it probably does make Cox seem better than they are! I was just so thrilled that my problem was solved. Silly me!
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