Netflix throttled by Cox

Is Cox throttling Netflix in Irvine? I used the same Smart TV on the East Coast with both Comcast and Verizon Fios and never had problems getting 1080p plus 5.1 sound. I had the same speed 50mbps service in the East that I have with Cox. Last night, Netflix confirmed that the network won't allow my TV to pull down 1080. They were able to locate my Panasonic TV on the network and its attempts to pull 1080 but was falling back to 720. Both the initial rep and the tier 2 customer support was excellent. Fast and knowledgeable. Just to confirm the issue was limited to Netflix, I switched to the YouTube app and had no problem playing 1080 videos.

Armed with this information, I called Cox and relayed the information above. The Tier 1 rep acknowledged that my connection should be fast enough but couldn't do anything to help with Netflix. I'm getting 50mbps on speed tests even with Netflix streaming and my son playing games online. I even re-tested while I was on the line with her. I was appalled when she tried to sell me faster service instead. I asked to speak with a Tier 2 technical support rep. After spending at least half an hour on the phone trying to get a resolution --- or at least an admission, I could not even get a Tier 2 rep on the line. The Tier 1 rep said they were very busy last night. I said it would be fine if they returned my call. She said they would call shortly. Never got a call.

My building in Maryland was wired for Comcast and Verizon Fios. Both services worked well. Fios had the cleanest most consistent connection. Competition is a wonderful thing. We have no options in Irvine -- and it shows. I blame the city as much as Cox.

Anybody else getting Neflix "SuperHD" to work on Cox? If so, please share in this thread. Did it just work? Were you able to resolve the problem with Cox? If so, how? And Cox, feel free to chime in. I'm sorry but $60 per month Internet service should just work -- no matter the service using the connection.