New Contributor
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2 Messages
Netflix streaming is frozen
My Netflix streaming worked great and then suddenly just stopped working. It freezes at the opening frame of a movie and the movie will not load. Streaming works on all other websites we use. Netflix says there is nothing wrong on their end- it is an ISP bandwidth problem. But the bandwidth was fine until November 14. So, Cox increased speed now has too much bandwidth to stream Netflix? I bought a new modem and Netflix still does not stream. Do I have to reduce service to the basic level of service to get speeds slow enough to stream or what?
Health_Edge
Valued Contributor III
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4.2K Messages
11 years ago
How are you trying to stream Netflix? PC? Console? Etc?
How did Netflix come to the conclusion it was a ISP issue? DId you provide them any data, or did they provide you any?
Not sure how reducing service would help your issue. Its not a over abundance of bandwidth thats the issue, but some kind of bottleneck. The question is what and where and how to fix it.
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ChrisL
Former Moderator
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7.1K Messages
11 years ago
I fixed a small problem with your account that should effectively double your provisioned download speeds. See if this helps with your Netflix at all.
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