Need CableCard help with Tivo Roamio!

Even though a bad card or a compatibility issue is possible, I expect a simpler explanation. 

1. Where is the cable card from? Are you leasing it from Cox I assume?

2. When you first got the Tivo Roamio Plus and talked to Cox tech support, did you give them the pairing info from the new Tivo? Host ID/SN/Data/etc 

3. When you go to channel you don't get (HBO, MAX, 131) what does the screen say?

Is a Motorola Cable Card provided by Cox.  Yes leasing I believe.

Yes we have been through the Cable Card ID, Host ID and Data # several times - with different techs

HBO and SHO now both give me "channel not authorized" message (Tivo branded).  Have had Cox tech undo and redo HBO and SHO as well.  No help.

Sometimes those channels flash the screen that has Cable card info on it -- saying to call your cable co to start service.

First thing I suggest is to call Cox and specifically request them to send a "pairing hit".

If that doesn't work, turn off your tuner adapter, reboot the Tivo and wait for it ready, then turn on the tuner adapter.

Also I found this link which has probably the best explanation of Cablecards I have ever seen, and happens to be relevant to your issue. 

What is your firmware? In the Tivo go to Account & System Information -> CableCARD Decoder -> CableCARD options -> CableCARD Menu -> CA Diagnostics. You should see a line that starts with something like ‘OS Ver: PKEY1.5.2_F.p.XXXX’. 

Thanks for the thinking.

We have done the pairing hit many times -- several times before tech arrived.  Twice while here. And couple times since.  No change.

When I try to go find that OS Ver. I cant find it.  On my Tivo in the Cable Card Menu (the 4th step as you describe above there is not CA diagnostics -- Just Conditional Access, Network Status, DVR diagnostics, Test Channels and Go back.  As I look through each of those screens I do not see any OS Ver. text.

One of the settings I know is wrong the Val:  setting should be "V" and is "?" (according to Tivo Motorola card troubleshooting.  There is no way I know to change that.  It says card not paired.  I call Cox with this explanation and they blame Tivo ... but say "we can send someone out......."

I did get a response from Tivo via Twitter that says an update is being pushed Wednesday which is supposed to correct this error.  Maybe that helps.

Thanks

Ok, don't think i will be able to help with this one. So many versions of Tivo and cards the Cablecard process is a big mess. But I did find some possible useful info.

Cox Cablecard problems; 1-877-820-8202

Cox Motorola Cablecard Instructions

Roamio and Premiere CableCARD Instructions and FAQ

This error message appears when the CableCARD is missing information about which channels are on your cable package.

1. If you have a tuning adapter from your cable company, disconnect it and run the coax cable directly from the wall to the DVR. If you are able to see TV with the tuning adapter disconnected, see Tuning Adapter Troubleshooting for troubleshooting instructions, or call your cable provider to troubleshoot the tuning adapter.
2. Verify that the card is activated and paired, and that the channel is authorized (see CableCARD Troubleshooting: Accessing Roamio and Premiere MMI Screens for instructions).
3. Occasionally, the "Channel not authorized" message is caused by low signal strength, which can introduce errors into the signal stream and prevent the CableCARD from decrypting the channel. Go to Troubleshooting Digital Cable Signals on Roamio Series, Premiere Series, and Series3 DVRs to check the cable signal strength and quality.
4. If the MMI screens show that the CableCARD has been successfully activated, paired, and authorized, a problem with your cable account might be the cause of the error. Contact your cable provider's billing department to resolve the issue.

What thread did you find that said it was a compatibility issue that required a firmware update? What update and what does it do?