Contributor III
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Need a cox rep to check on cox ondemand via Tivo
Becky can you check with the Cox/Tivo team and see if you can find out what was done to finally get ondemand back on Tivo?
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Becky
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I don't have any information, unfortunately. All we know is that the issues are on the TiVo side, and that TiVo is working on it.
Yesterday you posted that you were still experiencing the blue spinning circles (BSCs) and were unable to access Cox On Demand content. Is that happening to both your TiVos?
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Andrew_Wees
Contributor III
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809 Messages
no it was fixed on the 11-12 Tivo released a software update on the 10th and 13th of January and I checked the 10th and ondemand finally worked no more BSC's and the update did not on the 13 th did not break it, but now the resume viewing is gone again.
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Becky
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Andrew_Wees
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Since ours didn't work fully until that update we have no resume viewing on anything.
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Becky
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I'll let you know if I learn anything new today.
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Andrew_Wees
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Becky can you also check on why some Music choice video never show up in the my rentals folder even after the are played?
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Becky
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It sounds like this is another symptom of the "bug" affecting the My Rentals folder. Has this been going on for quite a while?
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Andrew_Wees
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yes it has been going on for awhile, but only seems to affect the music choice videos, all other video's after played show up in the my rentals folder.
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Becky
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Hi Andrew,
Just to clarify, since the TiVo revision on 1/13/17, are shows you watch (via Cox On Demand) listed in your My Rentals folder? I've heard two reports:
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Andrew_Wees
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809 Messages
Resume viewing does not show up at all and music choice video don't showup in the my rentals folder, but all other on demand videos do.
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Becky
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Andrew_Wees
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Becky ondemand is now back to Blue spinning circles as of 1/25/2017 at 1:54P.M. no videos play
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Becky
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All we know is that TiVo is working on the fix. We don't have any further details, so I apologize. Be sure to report the issue to the TiVo!
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Andrew_Wees
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I have reported the outage still going on to Tivo, but now a new symptom of V204 mention cox account Becky you check with the Cox ?Tivo team if they think if Tivo makes a big enough change would that cause Cox account V204 errors when trying to access cox on demand via the Tivo. Nothing has changed on our cox account atleast nothing we know about.
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Becky
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I apologized that we missed this thread! Let's keep the conversation going at http://forums.cox.com/forum_home/tv_forum/f/4/p/16709/63151.aspx#63151.
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