myemail.cox.net/appsuite - my webmail

yak

3 weeks ago when they  screwed up...er, "migrated" my email, i had the same problem getting to webmail on my ipad mini.  my thread was in apps forums.  i went to apple last saturday...gave up half of my afternoon... and they solved the problem.  i noticed you mentioned apple in  your 1st response and i also noticed that they've taken the solution i posted out of my thread (wtf???) so i'll share. 

are you by any chance browsing in private mode?  that seems to be incompatible on apple, tho it works on a pc.  try taking that off...

that is, after today's across the board kerfluffle is cleared up! 

btw, my error message today is trying to blame it on my password. it still is what it was this morning unless they changed it.

Defnitely missing the Classic interface I was using a week or two ago, for the last decade and then some that we've had cox. This new app suite is trying to fix what isn't broken, and in "fixing" things it has broken a ** load. Half the time the thing won't even load to let me access my emails! It even usually says I have 0 emails when I in fact have several in my inbox. It also always puts a check next to a random email in whatever page I'm browsing to have ready for deletion.

This is a failed idea. Go back to what works or at least give us the option to do so. KISS. Keep.It.Simple.Stupid.

TiffanyR said:
Bigdodge,

Do you know if you did anything different or had any updates? Can you try clearing your cache and cookies?

It worked briefly tonight just long enough for me to get my email from today but is now doing the same thing as earlier today (communication error, the service is not available right now).

just called tech support & there's STILL no eta...nor have they given ANY explanation to the poor employees on the front lines.

shameful.

what is cox.com for anyway...besides SALES!!

well, i'm not buying anything else EVER. i would go elsewhere...if there were anywhere else to go.

Most issues that cause the forever loading 3 dot issue is either;

• Need an up to date browser, html5 compatible (don't use IE 10 or lower as they do not play well with HTML5 which is appsuite...so IE on Windows Vista and lower is pointless-dont use it)
• Reset IE 11 in Advanced menu (don't click delete personal settings)
• Kaspersky....no idea why but it likes to block appsuite

Add the website to the Trusted Web Addresses list in Kaspersky with these steps.

1.Open Kaspersky.

2.Click Settings.

3.Click Protection on the upper left.

4.Click Web Anti-Virus.

5.Click Advanced Settings.

6.Click Configure trusted web pages.

7.Click on the Add button, then add http://myemail.cox.net and select Active.

8.Click on the Add button again.

So far I know at least these 3 issues that cause this, also for the kaspersky issue you could always pause protection and see if the website loads, if it does, it is Kaspersky's fault

Has the missing contacts issue been resolved?  My account was switched over last week and now all of my contacts, and half of my emails are missing.  My inbox is nowhere near full.

StephanieS said:
bigdodge

I went ahead and went to the link that you posted: https://myemail.cox.net/appsuite/# and was able to log into my personal Cox email account without any trouble. Have you tried using a different browser? Please try clearing all cache, temp files and cookies, restart your pc/laptop and try again.

StephanieS
Cox Support Forums Moderator

Hi BRC0770,

We'd like to take a closer look at your issue.  Please send us an email to cox.help@cox.com with your full name, street address, and the link to your post so we can further assist.  Thanks.