Loud_advertisem's profile

New Contributor

 • 

1 Message

Closed

My Cox Modem keeps going down/several times a day

My Cox modem kept going down/up many times a day, finally had a Cox representative come out on 3/11 and things worked great for 3 weeks and then it started again every day. Every time I talk or chat with a support person all they do is send a new reset which only lasts for a couple of hours. I am getting so frustrated and want to know if anyone else has some answers. I do have the Cox 3 in 1 modem/router which worked great for 2 years and now has been replaced with a new one and still the same problems. HELP. Thanks, Sandy N

Valued Contributor II

 • 

2.8K Messages

When you say "the modem goes down" can you explain? Do the lights on the front change? Do you lose phone service too? Also, what phone modem do you have?