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MTR700 adapter, TiVo Roamio, & cable card not pairing correctly
I have about gave up on keeping cox service after 37 years. We recently got a TiVo Roamio. Cox charged us $60.00 to come and install the cable card and MTR700 tuner adapter. After it was installed, we are not getting our variety pack channels and our bonus pack channels. They said they would call back that night and I never heard from them. I called again and they sent another tech out. He tried a new MTR700 adapter and same thing happened. He said he would check back later that night and we never heard anything.
I have looked this up on this forum and found where Cox has helped people solve this same type of issue where they are missing some of their channels. There is no excuse why I should keep getting the run around. We PAY for these channels and we are not getting them. When other people have had this problem solved, I don't feel like a valued customer when I am getting no where and no answers with them. Here is the link to one of the forums where they solved this type of problem.
On this forum they were talking about exactly what my status is showing, which is: Con: Yes EBCP: Yes Val: ? 0x15
http://forums.cox.com/forum_home/tv_forum/f/4/t/4639.aspx
bryaninphx
Posted by bryaninphx
12 Apr 2014 8:32 PM
I do not think your CableCARD is properly Paired and Validated,
You should check CableCard->Conditional Access screen to see if your CableCard is properly paired. You should see a "V" after Val for properly paired CableCard.
EXAMPLES:
NOT PAIRED PROPERLY
Con: Yes EBCP: Yes Val: ? 0x15
PAIRED PROPERLY
Con: Yes EBCP: Yes Val: V 0x0E
If Con = No then that means the CableCard is not activated
Compare to the following screen:
http://support.tivo.com/euf/assets/files/Moto_MCARD_pairing_cp.pdf
Call Cox at 1-877-820-8202, ask them to remove and rebuild the CableCARD and Tuning Adapter on your account
ksallcowgirl
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11 years ago
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StephanieA
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11 years ago
I'm showing the card is paired at this time. Can you check your TiVo and verify the Host DATA number? Also, can you verify the serial number on the tuning adapter?
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ksallcowgirl
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11 years ago
It is still showing
Con: Yes EBCP: Yes Val: ? 0x23
Tivo said if there is a ? for the Val section, then it was not paired correctly.
Here is what they wrote:
If this field has a question mark (?), the card is not paired correctly with the DVR. You will be unable to view a few, if not all of the channels in your subscription. Call the cable provider to resolve this issue. The cable card and the tuning adapter need to have everything removed from them and the account needs to be rebuilt.
At the moment, here is the info I got from the settings:
Cable Card ID: 000-057-506-960-4
Host ID: 035-013-957-788-5
Data: 122-604-658-49
Tuning adapter serial number: M90247EZ2228
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ksallcowgirl
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11 years ago
The red light has been flashing on the tuning adapter ever since they installed it. It did the same thing with the previous tuning adapter they gave me. TiVo told me this:
If you hava a Motorola tuning adapter, it requires firmware version xxx.36 or later (where xxx might be MTR_PLATO1 or a similar string of characters). The important thing is that the digits at the end of the string are 36 or greater.
Could this be the issue?
I called Cox and they paired the card, but I am still not getting all of my channels that i pay for. TiVo talked with cox on the phone and they said it has to be something with the tuning adapter.
Please help
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ksallcowgirl
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13 Messages
11 years ago
Is there a tuner adapter that a tech could bring me that already has the updated firmware on it?
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StephanieA
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11 years ago
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nada2014
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9 Messages
11 years ago
ksallcowgirl, did you ever get this problem resolved? I ask because I am having the exact same problem. I have documented my issue on Tivo's forum here:
http://www.tivocommunity.com/tivo-vb/showthread.php?t=522439
It definitely looks like it's a firmware problem with the MTR700 tuning adapters so I hope Cox is able to provide updated MTR700's with firmware that corrects the problem.
The most obvious symptom is that the Roamio will not recognize the tuning adapter when the USB cable is plugged in. That is why you see the flashing red on the MTR700. If you unplug the USB, it stops flashing red.
I will follow your progress closely so please keep us updated. Thanks.
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StephanieA
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1.9K Messages
11 years ago
Is your adapter light flashing also? If so, we need to check the connections first and get the adapter online. Then we can work on getting the firmware updated.
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nada2014
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11 years ago
Hi Stephanie,
After a few days of research, Tivo advises the Roamio requires a Motorola MTR700 Tuning Adapter with firmware version 1.40. Currently, the ones I am getting in Tulsa have 1.37 so Roamio owners need to work with Cox to get a tuning adapter with version 1.40 on it.
If you read the Tivo Community thread in my previous post, it has all of the details of the problem.
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nada2014
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9 Messages
11 years ago
Sorry, I forgot to mention the tuning adapter I have is already online and ready for a firmware update. Cox Tulsa confirms they have no problem "seeing" the tuning adapter.
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nada2014
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9 Messages
11 years ago
ksallcowgirl, If Cox supplied you with a tuning adapter then they are using SDV, otherwise the tuning adapter wouldn't be needed. The solution is a tuning adapter with firmware version 1.40 on it. All of mine (and I suspect yours) are currently 1.37 so it is up to Cox to provide an updated tuning adapter that will work with our Roamios. It doesn't matter how many tuning adapters they swap out.....if they are all running version 1.37 or lower, they will not work under any circumstances.
The bug is in the MTR700. It is a known and confirmed bug by Motorola, who makes the tuning adapter. Firmware version 1.40 fixes the bug and allows the Motorola MTR700 to work with Roamios as well as the other devices from other companies. Cox is the entity responsible for updating their MTR700's to the newer 1.40 version.
Hope this helps. I will also be applying pressure to get Cox moving on this as we know the firmware exists. It just a matter of getting Cox to move and deploy it to us.
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nada2014
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9 Messages
11 years ago
It doesn't matter how much you and Cox change tuning adapters. Until Cox furnishes one with minimum firmware version 1.40, it will not work with your Roamio or mine.
Thank you for filing with the FCC. I plan to do the same but I thought I would reply so you don't waste anymore time having Cox technicians out to your house. It's pointless to do that unless they are able to show up with an MTR700 with firmware version 1.40.
I wonder where our friendly moderator went? If she is with Cox, perhaps she can help us.
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ksallcowgirl
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11 years ago
Here are the images to the channels that I am missing. COUNTING 69 OF THEM that I pay for!
for!
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StephanieA
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1.9K Messages
11 years ago
I spoke to our Video Team and we are scheduled to push out the new firmware soon. If everything works out, Kansas is scheduled for Friday. I'll check with my team again tomorrow to see about any other updates coming.
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BillL
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11 years ago
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