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Monthly fee is overdue, despite being enrolled in EasyPay

Hello everyone!

I recently enrolled in the EasyPay option (beginning of this month). My next monthly payment for cox internet was due on 19th of June. Their help section mentions that EasyPay usually deducts the payment within 2 days after the due date. However, now it is the 23rd of June already, and the automated payment still did not go through.

I wonder if this is still within norm, or if it is something to be worried about? (I would not like to have my internet connection disabled because of late payment.)

Thanks for any help or suggestion!

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Sorry, this is a technical support forum only. Call billing or contact them via quote below:

"The purpose of the Cox Phone Forum is to allow customers to discuss technical topics related to residential Cox Digital Telephone services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com."