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New Contributor
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modem
To whom it may concern,
My modem keep turning off every one or two hours.
Internet gets slow these days.
Could you let me know what I need to do?
Sincerely
CarolLM
Former Moderator
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Hi Kaster, I'd like to take a look at this for you. Via email to cox.help@cox.com please provide your complete address including city, state, zip code, account name and the specific issue you're experiencing. Thanks
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Tecknowhelp
Valued Contributor II
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Can't you look into it by basic troubleshooting and asking of questions? You can't cherry pick only the threads that are easiest for you to answer. Either help with ALL the threads or don't help with any of them and let us customers help.
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Tecknowhelp
Valued Contributor II
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@OP What model modem or gateway do you have? When it turns off, do you lose the lights on the front? If so, which ones?
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