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Modem upgrade process..
Good morning.
Will be finally upgrading my modem to a DOCSIS 3.0 this weekend and the modem I purchased is on the Cox certified list for my internet service level.
Do I need to call Support with the MAC address, or is there a self-activation method available from within my account login? The guidance online is a bit conflicting on the self-activation method and I am looking for a current guide or advice.
Thanks.
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ReneeG
Former Moderator
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980 Messages
You would need to contact us to get the equipment added and activated to the account. When you have the modem, send us an email to cox.help@cox.com with the details so that we may assist.
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