New Contributor
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7 Messages
Modem Swap and Opinion questions
First, I was reading some forum posts and I saw something about having to pay to swap the modem? We currently have premier plus and are looking, after some issues with the current one being out of date which we think is causing our internet issues, to upgrade our modem to a Zoom 5341J. I was hoping to come here to get opinions, but now I'm wondering if this charge is a real thing?
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ChrisL
Former Moderator
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ButlerHousehold
New Contributor
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7 Messages
Not true according to tech support, plus that doesn't answer either one of my questions.
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ChrisL
Former Moderator
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Health_Edge
Valued Contributor III
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4.2K Messages
I would listen to Chris over a Tier 1 support agent. Some of them can be...less then knowledgable. But if you wish to buy another modem from them (it wouldnt be a swap since you can only swap leased equipment) here is a list of other Cox compatible modems.
But see for yourself. Basically the modem can support up to Ultimate except in the fallowing markets
Datasheet
Downstream
Up to 343 Mbps (8 channels)
Up to 43 (single channel)
Upstream
Up to 123 Mbps (4 channels)
Up to 31 Mbps (single channel)
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ButlerHousehold
New Contributor
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7 Messages
We wound up having to schedule a service call through the phones after we determined there is absolutely no way the problem is anywhere in our house. The Modem was changed by choice, as it supported a much higher throughput. After fighting with it, and replacing the cable between the modem and the outside box with commercial grade cable, the service call we wound up scheduling HAS to be something outside of our control
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Becky
Moderator
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4.3K Messages
I agree with ChrisL -- the modem stats do look a little out of spec. I'm glad you have a service call scheduled for today! Please let us know how it goes and if you see an improvement in your internet connectivity and speeds in the next day or so.
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Miz_Chellie
Contributor
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56 Messages
I upgraded my modem. I owned my old modem and purchased a new one on my own. Called Cox who walked me through activating it and there was no charge.
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