Flindrake's profile

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Modem restarting

I just got a new Netgear Modem from your store traded old one for a new one since i got this one it has beed randomly restarting once a day some times twice it a netgear cg3000d any advice?

Valued Contributor III

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4.2K Messages

Well first its not a modem, its a gateway. I don't say that to be snotty, only to ask what you have plugged into it? Do you have a router too? If so that can cause problems.

Next, I would try to stay away from the CG3000d and atleast ask for the CG3000dv2 which has some of the bugs worked out.

Last, what are the signal levels. To find out fallow the instructions below.

1. On the computer that is connected to the gateway with an Ethernet cable, type http://192.168.0.1 in the address field of your Internet browser.

2. Log in with the user name admin and its default password of password.When you connect to the gateway the Gateway Status screen displays.

3. To view this screen, from Gateway Status screen, click the Connection Status button. See page 22 of manual for example.

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24 Messages

Only have my PC connected no Router

Connection Status 

Connection


Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 843000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK DEF001_vm2.0_d.cfg
Security Enabled BPI+

Downstream Bonded Channels
Lock Status Modulation Channel ID Symbol rate Frequency Power SNR DOCSIS/EuroDOCSIS locked
Locked QAM256 102 5360 Ksym/sec 843000000 Hz -18.0 dBmV 32.9 dB DOCSIS
Locked QAM256 101 5360 Ksym/sec 837000000 Hz -19.1 dBmV 32.3 dB DOCSIS
Locked QAM256 103 5360 Ksym/sec 849000000 Hz -16.1 dBmV 33.9 dB DOCSIS
Locked QAM256 104 5360 Ksym/sec 855000000 Hz -16.5 dBmV 34.6 dB DOCSIS
Locked QAM256 105 5360 Ksym/sec 861000000 Hz -16.2 dBmV 34.1 dB DOCSIS
Locked QAM256 106 5360 Ksym/sec 867000000 Hz -17.0 dBmV 33.4 dB DOCSIS
Locked QAM256 107 5360 Ksym/sec 873000000 Hz -18.0 dBmV 32.1 dB DOCSIS
Locked QAM256 108 5360 Ksym/sec 879000000 Hz -18.1 dBmV 31.6 dB DOCSIS

Upstream Bonded Channels
Lock Status Modulation Channel ID Symbol rate Frequency Power
Locked ATDMA 1 5120 Ksym/sec 36300000 Hz 56.5 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

Valued Contributor III

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4.2K Messages

Ooh, those signal levels are REALLY bad. Im surprised the modem is even online. Here is a break down of what your signal levels should be.

Do you have alot of splitters between where the cable wire comes into the house and where it enters the modem/gateway? Do you live in a house or a apartment complex of some type. 

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24 Messages

i am in a apartment complex and only 1 splitter from where it comes in

Valued Contributor III

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4.2K Messages

What kind of splitter? Try taking it off and making sure everything is tight then checking your signals again. If they only change by 4, then you need a technician. Might just want to call your landlord/sup and see who is responsible for what wiring in the complex.

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24 Messages

Removed Splitter and now its 

Connection


Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 843000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK DEF001_vm2.0_d.cfg
Security Enabled BPI+

Downstream Bonded Channels
Lock Status Modulation Channel ID Symbol rate Frequency Power SNR DOCSIS/EuroDOCSIS locked
Locked QAM256 102 5360 Ksym/sec 843000000 Hz -11.0 dBmV 38.2 dB DOCSIS
Locked QAM256 101 5360 Ksym/sec 837000000 Hz -11.6 dBmV 37.6 dB DOCSIS
Locked QAM256 103 5360 Ksym/sec 849000000 Hz -10.0 dBmV 38.4 dB DOCSIS
Locked QAM256 104 5360 Ksym/sec 855000000 Hz -8.9 dBmV 39.0 dB DOCSIS
Locked QAM256 105 5360 Ksym/sec 861000000 Hz -9.2 dBmV 37.3 dB DOCSIS
Locked QAM256 106 5360 Ksym/sec 867000000 Hz -10.2 dBmV 36.6 dB DOCSIS
Locked QAM256 107 5360 Ksym/sec 873000000 Hz -10.7 dBmV 28.4 dB DOCSIS
Locked QAM256 108 5360 Ksym/sec 879000000 Hz -11.4 dBmV 31.8 dB DOCSIS

Upstream Bonded Channels
Lock Status Modulation Channel ID Symbol rate Frequency Power
Locked ATDMA 2 5120 Ksym/sec 29800000 Hz 50.8 dBmV
Locked ATDMA 1 5120 Ksym/sec 36300000 Hz 50.8 dBmV
Locked ATDMA 3 5120 Ksym/sec 23300000 Hz 49.5 dBmV
Locked ATDMA 4 2560 Ksym/sec 18400000 Hz 49.5 dBmV

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24 Messages

Even after removing the splitter it happened again

Valued Contributor III

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4.2K Messages

It made your signal better then it should have though. The splitter may not be the problem causing your issue, but I would still suggest getting it replaced.

At this point all I can suggest is to call and ask for a technician. Tell the you have already troubleshooted most things. You might want to schedule it a few days out so you can contact your landlord or maintence person for the complex incase they need to work together, or get into some kind of wiring room. 

Any problems with your cable TV? Snowy picture or black squares or tiles on some channels?

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24 Messages

I sent a email to  cox.help@cox.com 

dont have cox TV anymore but when i did it was really poor quality tiles on most channels

New Contributor

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24 Messages

Still having connection problems got a tech scheduled for tomorrow thanks for all the help.

New Contributor

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24 Messages

Tech just finished look like it was a 8 way splitter in there box outside 

now signal is

 

Connection


Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 813000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK DEF001_vm2.0_d.cfg
Security Enabled BPI+

Downstream Bonded Channels
Lock Status Modulation Channel ID Symbol rate Frequency Power SNR DOCSIS/EuroDOCSIS locked
Locked QAM256 97 5360 Ksym/sec 813000000 Hz -3.8 dBmV 40.4 dB DOCSIS
Locked QAM256 98 5360 Ksym/sec 819000000 Hz -4.3 dBmV 40.3 dB DOCSIS
Locked QAM256 99 5360 Ksym/sec 825000000 Hz -4.8 dBmV 39.9 dB DOCSIS
Locked QAM256 100 5360 Ksym/sec 831000000 Hz -5.5 dBmV 39.9 dB DOCSIS
Locked QAM256 105 5360 Ksym/sec 861000000 Hz -3.0 dBmV 38.2 dB DOCSIS
Locked QAM256 106 5360 Ksym/sec 867000000 Hz -4.2 dBmV 38.6 dB DOCSIS
Locked QAM256 107 5360 Ksym/sec 873000000 Hz -4.5 dBmV 33.9 dB DOCSIS
Locked QAM256 108 5360 Ksym/sec 879000000 Hz -5.4 dBmV 35.6 dB DOCSIS

Upstream Bonded Channels
Lock Status Modulation Channel ID Symbol rate Frequency Power
Locked ATDMA 3 5120 Ksym/sec 23300000 Hz 44.8 dBmV
Locked ATDMA 1 5120 Ksym/sec 36300000 Hz 47.0 dBmV
Locked ATDMA 2 5120 Ksym/sec 29800000 Hz 46.0 dBmV
Locked ATDMA 4 2560 Ksym/sec 18400000 Hz 44.0 dBmV

if it keep dropping ill call again next step is replace all the cable i hope its fixed

Valued Contributor III

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4.2K Messages

Those signal levels are much better. Really good upstream power level, which is sometimes hard to get. 

Flindrake said:
LockedQAM2561075360 Ksym/sec873000000 Hz-4.5 dBmV33.9 dBDOCSIS

This concerns me though. Your SNR should not be so low when a power level of -4.5. There could be some ingress (bad signal leaking in) in the 873Mhz range. If it acts up again that would be the next think I would suggest having a tech look into.

New Contributor

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24 Messages

Well i am still disconnecting 4th time now after tech's visit

Connection


Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 813000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK DEF001_vm2.0_d.cfg
Security Enabled BPI+

Downstream Bonded Channels
Lock Status Modulation Channel ID Symbol rate Frequency Power SNR DOCSIS/EuroDOCSIS locked
Locked QAM256 97 5360 Ksym/sec 813000000 Hz -4.4 dBmV 40.4 dB DOCSIS
Locked QAM256 98 5360 Ksym/sec 819000000 Hz -4.8 dBmV 40.3 dB DOCSIS
Locked QAM256 99 5360 Ksym/sec 825000000 Hz -5.0 dBmV 39.9 dB DOCSIS
Locked QAM256 100 5360 Ksym/sec 831000000 Hz -5.6 dBmV 39.9 dB DOCSIS
Locked QAM256 105 5360 Ksym/sec 861000000 Hz -3.5 dBmV 38.3 dB DOCSIS
Locked QAM256 106 5360 Ksym/sec 867000000 Hz -4.3 dBmV 38.7 dB DOCSIS
Locked QAM256 107 5360 Ksym/sec 873000000 Hz -4.7 dBmV 34.3 dB DOCSIS
Locked QAM256 108 5360 Ksym/sec 879000000 Hz -5.8 dBmV 31.6 dB DOCSIS

Upstream Bonded Channels
Lock Status Modulation Channel ID Symbol rate Frequency Power
Locked ATDMA 1 5120 Ksym/sec 36300000 Hz 47.5 dBmV
Locked ATDMA 2 5120 Ksym/sec 29800000 Hz 46.8 dBmV
Locked ATDMA 3 5120 Ksym/sec 23300000 Hz 45.3 dBmV
Locked ATDMA 4 2560 Ksym/sec 18400000 Hz 43.3 dBmV

Here is the event log as well 

Event Log


Time Priority Description
 Mon Jun 30 15:54:11 2014    Notice (6)   TLV-11 - unrecognized OID;CM-MAC=4c:60:de:94:ba:60;CMTS-MAC=c4:71:fe:76:ca:76;CM-QOS=1.1;CM-VER=3.0; 
 Mon Jun 30 15:54:10 2014    Error (4)   Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=4c:60:de:94:ba:60;CMTS-MAC=c4:71:fe:76:ca:76;CM-QOS=1.1;CM-VER=3.0; 
 Mon Jun 30 15:54:10 2014    Error (4)   Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=4c:60:de:94:ba:60;CMTS-MAC=c4:71:fe:76:ca:76;CM-QOS=1.1;CM-VER=3.0; 
 Mon Jun 30 14:13:02 2014    Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=4c:60:de:94:ba:60;CMTS-MAC=c4:71:fe:76:ca:76;CM-QOS=1.1;CM-VER=3.0; 
 Mon Jun 30 08:14:08 2014    Critical (3)   Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=4c:60:de:94:ba:60;CMTS-MAC=c4:71:fe:76:ca:76;CM-QOS=1.1;CM-VER=3.0; 
 Mon Jun 30 08:13:24 2014    Critical (3)   Dynamic NV full - recovery invoked 
 Mon Jun 30 08:13:07 2014    Critical (3)   SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=4c:60:de:94:ba:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; 
 Mon Jun 30 08:13:06 2014    Critical (3)   SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=4c:60:de:94:ba:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; 
 Time Not Established   Warning (5)   DHCP WARNING - Non-critical field invalid in response ;CM-MAC=4c:60:de:94:ba:60;CMTS-MAC=c4:71:fe:76:ca:76;CM-QOS=1.0;CM-VER=3.0; 
 Time Not Established   Notice (6)   Honoring MDD; IP provisioning mode = IPv4 
 Time Not Established   Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=4c:60:de:94:ba:60;CMTS-MAC=c4:71:fe:76:ca:76;CM-QOS=1.0;CM-VER=3.0; 
 Time Not Established   Notice (6)   WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A) - Reason:INIT 

New Contributor

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24 Messages

he did not use a meter to check signal of the cable wire he only removed a splitter that was in there equipment box outside

will probably call them again tomorrow 

New Contributor

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24 Messages

2nd Tech just finished said there are some errors coming from there box outside and it needs repair, he also changed the port for my internet and signal is now

Connection


Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 813000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK DEF001_vm2.0_d.cfg
Security Enabled BPI+

Downstream Bonded Channels
Lock Status Modulation Channel ID Symbol rate Frequency Power SNR DOCSIS/EuroDOCSIS locked
Locked QAM256 97 5360 Ksym/sec 813000000 Hz -4.6 dBmV 40.3 dB DOCSIS
Locked QAM256 98 5360 Ksym/sec 819000000 Hz -4.9 dBmV 39.9 dB DOCSIS
Locked QAM256 99 5360 Ksym/sec 825000000 Hz -5.0 dBmV 39.9 dB DOCSIS
Locked QAM256 100 5360 Ksym/sec 831000000 Hz -5.5 dBmV 39.9 dB DOCSIS
Locked QAM256 105 5360 Ksym/sec 861000000 Hz -3.4 dBmV 39.4 dB DOCSIS
Locked QAM256 106 5360 Ksym/sec 867000000 Hz -4.3 dBmV 38.2 dB DOCSIS
Locked QAM256 107 5360 Ksym/sec 873000000 Hz -4.5 dBmV 37.8 dB DOCSIS
Locked QAM256 108 5360 Ksym/sec 879000000 Hz -5.2 dBmV 38.0 dB DOCSIS

Upstream Bonded Channels
Lock Status Modulation Channel ID Symbol rate Frequency Power
Locked ATDMA 3 5120 Ksym/sec 23300000 Hz 44.3 dBmV
Locked ATDMA 1 5120 Ksym/sec 36300000 Hz 47.0 dBmV
Locked ATDMA 2 5120 Ksym/sec 29800000 Hz 46.0 dBmV
Locked ATDMA 4 2560 Ksym/sec 18400000 Hz 44.0 dBmV

He also said that if after the repairs if it still happens to return the gateways and get a new one (un refurbished)