sarac's profile

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modem keeps resetting

In the past 2 hrs, my modem has reset 6+ times, this happens daily over the past 5-6 months. Ive had a tech out twice, the other 2 times were no shows. they replaced spiltters, cables, modem, told me I needed a new router (the old one was only 6 months old) so I got a new router, they switched out the old modem to a phone line modem. I just need this fixed. Anyone else have this issue and did it get resolved? I work and study from home online and need to get some work done. Meanwhile my phone is eating up data like crazy, because I think I'm on wifi, but not :/

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First what equipment do you have ... make/model of your modem or gateway and router?

Second, is this happening on wired connections of just on WiFi.  When it goes out does your phone (connected to the phone line modem) or wired device(s) still work?  Do you see a change in the front panel lights when it resets?

Can you post your signal levels (probably at 192.168.100.1)?  Thanks