New Contributor
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3 Messages
Mlb extra innings and mlb.tv
I purchase mlb extra innings. The season starts today. When with the authentication process with mlb be complete so that I can log onto mlb.tv? Thank you.
Lisa
New Contributor
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3 Messages
I purchase mlb extra innings. The season starts today. When with the authentication process with mlb be complete so that I can log onto mlb.tv? Thank you.
Lisa
JonathanJ
Former Moderator
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1.9K Messages
We can take a look to make sure it's been added to the account. Please email full address and primary name on the account to cox.help@cox.com.
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kbanes
New Contributor
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1 Message
I am having the same problem.
When I go to set up MLB.TV, I select Cox as my provider and enter my logon information (the same login information that I had to use to get to this message board).
It tells me:
Authorization service was not able to complete authorization at this time. Please contact your pay TV provider.
I called Cox, and verified that MLB Extra innings is on my account. I was then transferred to multiple help desks, where I was finally told that MLB.TV did not come with my MLB Extra Innings package.
Can I get some help here?
Kevin Banes
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belle
New Contributor
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3 Messages
I already know its been added to my account. Cox needs to do something to authorize the purchaser with MLB. Error message when trying to log on to MLB.TV is ...
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L82much
New Contributor
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1 Message
I'm having this exact problem as well, and I had issues with this last year too. I shouldn't have to call or email just to get access to services I paid for. This is the kind of stuff that makes me question why I even pay for cable. Unacceptable.
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Shariel
Moderator
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277 Messages
Hey kbanes,
I see we are chatting via Email. Lets continue there.
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belle
New Contributor
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3 Messages
I contact customer service and subscription hadn't been renewed as I expected. I am all set now. Thank you to Tiff for getting me all set for opening day!
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jgg9670
New Contributor
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1 Message
When can I purchase MLB package for my TV at home and how much is it this year?
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Shariel
Moderator
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277 Messages
Hey jgg9670,
You should be able to order is now. Here is the pricing.
Regular Season
02/01/17 - 07/09/17
$164.99
Three installments of $41.25 and one installment of $41.24
Half Season
07/10/17 - 09/03/17
$119.99
Three installments of $30.00 and one installment of $29.99
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Becky
Moderator
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4.3K Messages
L82much, problems logging into MLB.com at the beginning of the season may indicate that the MLB Extra Innings package didn't auto-renew. Please email us at cox.help@cox.com so we can make sure your MLB subscription is active. Please include your full name, address, and a link to this thread in your email.
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Sciscoe602
New Contributor
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11 Messages
These customer service people don't understand the whole MLB.tv thing. My advice; log in to your cox account on their site before you go to the activation page. Mine worked after I did that.
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JonathanJ
Former Moderator
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1.9K Messages
Thanks for sharing that information.
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