mini-box not getting stations

Have you had a technician out to test the signal strength? What do this mini box diagnostics say?

No technician.  Signal strength on modem, DVR fine.  Minibox says its okay.

My neighbor hung off same tap had same problem. He swapped his mini-box out for the 9 dollar a month real HD non-DVR BOX.  His problem went away.

The mini-box need higher signal strength?

Cox needs to check signal strength no doubt.  And they can easily do so.  I encourage them to start checking boxes and taps.  This has happened before and the problem was Cox's side, not in our homes.

I hope they'll start doing some field surveys and get the job done correctly and not use customers  like myself to be beta testers to flag their infrastructure issues.  Cause right now, it sure feels like Cox is letting US find THEIR issues.

 

Same channels.  

I have a TV in the spare bedroom.  Has always been connected via a spliter.  One leg goes to main DVR, one to the back bedroom.  Has worked fine.  Now with the requirement to use some kind of digital device be it the mini-box or a regular digital device like the HD Box, its not working as it used to.  Used to work fine on this same outlet direct to the TV. 

Never had an issue with the signal until the min-box hooked up.

Only two devices have ever been hung off the video feed.  

Cox needs to hit their various "ports" for checking signal strength and signal quality and update, fix, replace, as needed.

Be it fancy splitters like in taps or equipment up the food chain.   

Edit:  By the way I'm not expecting Cox to do so.  I've been with Cox for a VERY long time.  Here's what I'm expecting.  

Cox will roll a truck.  Will need my time to be at home for them to come to my house.  The tech will change some ends, maybe drop a new coax feed.  Recheck signals and say, "I can't get the signal any stronger, one of the field engineer guys is going to have to check up the line and see what's going on."

Which is exactly what I'm saying needs to be done FIRST.  

But won't happen that way.  I'll have to do the completely wasteful and dysfunctional Cox truck roll dance. 

jsmiddleton4 said:
Signal strength on modem

Is your modem on same splitter as box? If so, could you post your modem's signal levels? Looking for any sign of ingress.

jsmiddleton4 said:
The mini-box need higher signal strength?

Not that I know off. It does require a certain downstream frequency to download guide data and channel mapping, but that is a certain type of signal rather then signal strength.  

jsmiddleton4 said:
And they can easily do so.

Not easily. Mini boxes don't send OOB data so they can't track them like they can advanced boxes. Also, even if they could, it would only tell them what your mini boxes diagnostics tell you, which you say is good. 

jsmiddleton4 said:
This has happened before and the problem was Cox's side, not in our homes.

I agree. That doesn't mean Cox can fix it remotely though. They have to send someone out there to first see what the problem is (low signal,ingress, filter, bad tap?) and then request maintenance to fix it. If/when they do, GET THE TICKET NUMBER!

"Not easily. Mini boxes don't send OOB data"

If your going to try and help please do not add to my words.

I didn't say check it at the mini-box.  Cox can easily check signal levels at any of the various access points through out their network infrastructure including sending a truck around my area and check taps.  

Not on same splitter directly.  Line comes into house and splits.  One leg directly to modem.  Other leg to TV circuit,

Modem levels are excellent.

Only issue is with the one device, the mini-box. 

jsmiddleton4 said:
Cox can easily check signal levels at any of the various access points through out their network

They can, but it's not "easy". If you don't know what you are looking for, it's a needle in a haystack. What it comes down to is procedure, and that dictates Cox send out a technician to investigate the issue. It's like going to a Dr, you have to see the nurse first. I am not trying to be devils advocate, I am just explaining why I think a technician is warranted. 

jsmiddleton4 said:
Only issue is with the one device, the mini-box. 

jsmiddleton4 said:
Other leg to TV circui

Can you define circuit? So it's 1 2way splitter between the modem and mini box? If so, doesn't look like a weak signal at all. 

I didn't say a technician isn't warranted.  One is.  And they need to get started at head units and taps and internally kept information about signal strength and quality and isolate the ares where hardware in Cox's infrastructure needs to be addressed.

Absolutely a technician is warranted.  But they need to get started in where the problem is, not where it isn't.  And it isn't in my home. 

Thanks for your time.  I look forward to hearing about how someone from Cox is going to get out here and start tracking down where systems are failing and address them.  

But I'm not holding my breath..... 

jsmiddleton4 said:
 But they need to get started in where the problem is, not where it isn't.

jsmiddleton4 said:
But I'm not holding my breath..... 

Me neither. That is not how Cox's triage works. If it was, we wouldn't be having this conversation because it would be fixed. Good luck though.

Ah so its MY fault I'm not getting my channels.  I see.

Nice touch.  Insult me. 

Will say though I am a little surprised it took you Cox folks this many replies before you put the issues on me.  

Usually after the first exchange you guys fall to your "Blame the customer" scripting. 

Here's what'll happen.  As noted my neighbor hung off same tap reported same issue.  His solution was to dump the mini-box and go with the real better stand alone HD Box.

I had the issue.

That means, more than likely, anyone adding a new digital receiver to our little neck of the woods network loop will probably have an issue.  They'll call Cox and follow along with a truck roll.  At that time the tech will "see" the issue is somewhere in our infrastructure.

In the next few weeks I'll notice a Cox truck in my area and it'll be addressing some piece of their infrastructure.  After which time, lo and behold, my mini-box will suddenly start working correctly.

When at that is really required is for Cox to sent a truck out here, start banging on a few of their points of access at which they can check signal levels and fix it before they get any more complaints.

That is if they really wanted to deliver customer centered service..... 

Please feel free to come out and investigate.  From my front window I can see any number of places at which Cox can start their investigation to track down what part of their infrastructure is not performing adequately.

As I drive from my home to Home Depot, I can see several other places at which Cox can test their infrastructure and address any failings.

You don't need me to find and fix what's not up to par in my neighborhood's little piece of Cox heaven.