New Contributor
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5 Messages
Minibox and Activation
I hooked up my minibox to my TV using coax rather than HDMI as my TV is old and does not have an HDMI port. The activation went well and after set up, turned the TV off. When I turned it back on, the activation was gone and had to be re-activated. Took the minibox back today to the Cox Store and they gave me a new one. Hooked it up, and same thing, loses activation after being shut off. Anyone have any suggestions?
StephanieA
Former Moderator
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1.9K Messages
9 years ago
Is the cable straight from the wall to the mini box or is there a splitter?
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Cactus_Jack
New Contributor
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5 Messages
9 years ago
No splitter but there is an extension cord
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StephanieA
Former Moderator
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1.9K Messages
9 years ago
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Cactus_Jack
New Contributor
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5 Messages
9 years ago
I'm not sure I understand. The coax from the wall is the feed that goes to the box on the outside of the house. That goes in the minibox on "From Wall" port, Then another coax going from the To TV port to the TV. I don't have HDMI on this TV.
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NicholeC
Moderator
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839 Messages
9 years ago
Thank you,
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Cactus_Jack
New Contributor
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5 Messages
9 years ago
The coax feeds right through the wall directly to the TV
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NicholeC
Moderator
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839 Messages
9 years ago
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Cactus_Jack
New Contributor
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5 Messages
9 years ago
There are no error/message codes and once on, I can view all the channels. What I have learned is that when I power the TV on, if I wait 5-10 minutes then I get a picture. When it first powers on, I can see the picture but there are blurry black horizontal lines going down the screen. After about 5-10 minutes that clears up and then I have a great picture. The light on the minibox is green. I had thought that those blurry lines meant the box needed activation, but I guess I was wrong. But why do I have to wait 5 to 10 minutes to get a clear picture?
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MariaL
Moderator
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742 Messages
9 years ago
We’d be happy to investigate this issue and address your concerns. We will need some additional information in order to do so. Please email my team at cox.help@cox.com with this post, your full name and complete service address.
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