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Mini Box
I received 3 mini boxes for 3 TV's. I set up 1 yesterday, nothing but problems. First, no sound. Tried online activation and then sound and all seemed OK. A few hours later, most channels disappeared. Tried unplugging mini box, channel scan, reactivating multiple times. Got online with Cox chat and whatever they did fixed the problem and all worked OK. Next day, frozen picture, no sound and "Sorry, there is currently no TV signal detected on this channel".
Noted in other forum posts signal strength is a problem with mini boxes. Signal strength was a problem when Cox originally installed everything and put a signal booster in one room. I have 4 TV's, internet, and phone all hooked up to cable, lots of splitters involved.
Is signal strength my problem? I'm hesitant to proceed connecting the other 2 mini boxes if I can't get the first one to work reliably.
MichaelJ
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1.8K Messages
9 years ago
The mini box has a self test. What are the results when you run it? Running a self-test detects any network or connectivity issues on the Cox Mini Box. This test also checks to see if there are any software updates available for the Mini Box and automatically installs the update.
Steps for running a Self-Test on the Mini Box:
1. Press Menu on the remote and use the right arrow to navigate to Customer Support.
2. Select the Technical Support Menu and use the right arrow to highlight Self-Test and press Select.
Result: A new window displays the status of the different tests running.
- A message displays alerting you if a problem is found, please let us know what the error is.
- If a software update is available the update is installed automatically. After the update has been installed, the mini box will reboot.
If the Self-Test does not find any problems, or if there are no software updates needed, the test displays a Status Update upon completion.
3. Press Select to close the Confirmation Message and return to live television.
I hope this information is helpful.
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