Mini box software update failure.

Dug around but couldn't find a definite answer. I did see others having a similar issue though. Did you have any problems with the connection test that the box did right before the update? 

Also, and not to sound cliche', did you try unplugging the power and plugging it back in to reboot the box to try again? Its possible the update server was/is busy if they sent alot of boxes to people in your area.

Last, do you have any other cable lines or boxes in the house? Can you try on that outlet? Sometimes the mini boxes can't lock onto the download frequency used to send the updates.

Customers are testers. Spoke with the local facility and they claim they received over 4,000 of these boxes back, mostly straight out of shrink wrap.

Connection tests ( multiple times ) passed.

Powered down a couple of times. No change.

Only the one connection. No splitters. Straight through to mini box, then HDMI to TV.

Thanks for your response.

Oh boy. That instills confidence. Sounds like I should be thankful that it works at all.

Nichole C, there aren't any more details. Software update fails.

Its either a problem with the update server, or the box cant contact the update server. If it can't contact the server, its either a signal problem, or a hardware problem. I think a good chunk of those returns are user error. When ever you release a bunch of something new, statistically you get alot of returns. This is probably the biggest release since the D2 to D3 switch. With that said, hardware failure is a possibility; could be a bad tuner. 

You can isolate in several ways. First, you could swap out the box. That would make hardware failure improbable. While there, you could ask if people are having the same issue, specifically the update issue. And/or, you could try another outlet. You said there were no splitters, but did you mean in that room, or in the entire house? If you want to be more direct, you could test the signal on that outlet. If you have Cox internet, you could move the modem/gateway onto that outlet and use the devices 192.168.100.1 diagnostics to test the signal. Not fool proof, but it would give you a general idea. Last you could have a technician out to isolate the issue for you. This may or may not acquire charges, I don't know what is included in the mini box deal.