Mini-boxer's profile

New Contributor

 • 

10 Messages

Wednesday, July 29th, 2015

Closed

Mini box remote not compatible with 2 of my 3 TVs

Since this was not answered, here the details:...............The URC-2220 for the Mini Box doesn't have many of the codes for popular brands found in other Cox remotes (40 codes missing for Magnavox and none of the 3 codes listed in other Cox remotes for Admiral). There are even remote codes listed in 2220 manual that are not recognized by the remote itself. The codes listed in the manual but not recognized by the remote are 1080, 1561, 1678, 3492 and 3683. Code Search (Method B) doesn't even go through all 147 codes listed in the manual. I counted it going through about 60. I had to do all 147 manually to find out that no codes work for 2 of the 3 TVs I got mini-boxes for. Is there a Cox Solution to this? This is becoming an irritant to me and I'm sure it is to other customers as well............................................................................ I have a Magnavox Flat Screen HDTV built in July 2005 and an Admiral TV/VCR Combo Model # GOJ 12321. FOR THE MAGNAVOX: The 2220 remote for the mini box only has the following 12 codes for Magnavox (and Philips the parent company that could have made the set): 0017 0051 0171 0690 1365 1394 1454 1755 1867 1963 2597 3623 None of the above codes worked for the set upon multiple tries with multiple remotes. Other Cox Remotes have the following 41 additional codes listed for Magnavox/Philips that might work with this set: 1866 1990 1455 1198 2372 3708 0054 1913 1931 2902 0802 1904 1744 1525 0706 0024 0096 0186 0187 0020 0179 0036 0230 0028 0030 0386 1254 0039 0409 1483 0000 0018 0019 0021 0027 0029 0049 0052 0065 0149 1154 FOR THE ADMIRAL: The 2220 remote has no codes for Admiral (a popular name brand at one time in the USA-the 2220 does list a lot of brands that no one has ever heard of (maybe in China they have those brands)) Other Cox Remotes list 3 codes for the Admiral: 0463 0093 0179 .......................................... Comment: The remote is the interface to the human that deals with your product. More care and attention should be made to the design of the remote than any other thing Cox develops in order to make ALL customers happy. Especially those that are now forced to switch from the convenience of having analog TV sets plug and play (an advantage Cox has had over all its competitors) to digital. Codes from the past must be included. And designing the remote should be the easiest thing any Cable provider has to develop. Fixing a problem with the remote is cheap in comparison to other pieces in the network. Having it as it is will only make customers run to your competitors (not that the competitors don't have the same problems-but most customers don't know that). Shoving this issue under the rug is not an option for employees that mediate this forum. This issue is out there and must be handled with care, honesty, and with the promise of future resolution. REMEMBER: Fixing this remote's problems will be cheap and it will make more customers happy than anything else Cox does (except keeping monthly rates under control). Now get the job done.

Moderator

 • 

4.3K Messages

10 years ago

Hi Mini-boxer,

I think what you said about the remote being "the interface to the human" is brilliant! You are absolutely correct; the Cox remote is the "bridge" that spans the gap between our products and our customers. In our quest to keep the design for the mini box remote control as simple as possible, I think we failed to provide our customers with a comprehensive, yet backwards-compatible, remote control.

My team continues to communicate with our video product team regarding mini box remote control compatibility. Please know that we are working on this for you! We may not have a fix today or tomorrow, but we will let you know as soon as we get further updates.

New Contributor

 • 

10 Messages

10 years ago

Thanks Becky...That's all that you need to do. Keep after it with all the customers that complain about this remote and maybe, in time, the Cox team will have an upgrade, Revision B remote improvement for customers to try.

New Contributor

 • 

2 Messages

10 years ago

Well done,,,,,,,,

Recent Discussions

View More

Loading...